Streaming Hulu on a Roku device can bring a lot of frustration as you may experience loading or crashing issues from time to time. Don’t worry if Hulu is not working on Roku, we’re here to help.
First, we’ll address some of the common reasons why Hulu is not working on Roku. Then, we’ll go through the troubleshooting steps of addressing these particular problems to get your Hulu app back up and running so that you can enjoy all of your favorite Hulu shows.
Causes of Hulu Not Working On Roku
The issue with Hulu not working on a Roku device could be caused by either the device or the Hulu app itself.
In some situations, the Hulu service’s servers could be down. So it’s not just you or your device that is having an issue but rather every Hulu user.
It’s possible that your internet connection is slow or out which would prevent you from watching shows on any app, not just Hulu. This could be caused by a service outage in the area, or your modem being finicky or slow. If you use a router, there could be an access point quirk that needs attending to.
The problem could also be, simply, with the show you’re trying to watch.
The issue could lie in the software of the Hulu app itself. As with most other apps, the Hulu app sometimes gets an update.
There is also an outside chance that the app is fine, but the Roku device needs an update. This is much more of a rare occurrence, but it can happen.
If the device does not need an update, but the Roku device is older, it may simply no longer support the Hulu app.
Now that we’ve laid out the problems, let’s take a look at some solutions. Go throughthe troubleshooting steps below in order until you find the solution that works for you.
1. Check If You’re Using a Supported Device
The first is if your Roku device is simply too old and no longer supports the Hulu app. This is the rarest scenario and will only affect users with very old Roku devices.
Chances are, you might encounter this if you have one of the earlier Roku devices. It takes a while for Roku to decide to stop supporting an app, so this is a very rare situation.
In this case, there is no fixing the Hulu app, you simply need to upgrade to a newer Roku device, or utilize a different means of streaming the Hulu app’s content.
To check if you have a compatible device, visit the Hulu Help Center to find a list of supported Roku models.
2. Check Hulu and Roku Servers
The other scenario where there is nothing to fix from the user end is if the servers over at Hulu are temporarily down. There are multiple third-party services such as Downdetector, that continuously monitor the availability of a service.
This is not frequent, and when it does happen, Hulu tends to get things back up and running quickly. It is recommended that this always be ruled out before tinkering with the device.
The same idea applies if a particular show won’t load. You can diagnose this being the issue by simply trying a different show or movie, then trying the show you initially wanted to watch at a later time.
3. Check your Internet Connection
If the internet service is out in your area, you won’t be able to watch anything on the Hulu app, nor on any other streaming service that requires an active internet connection.
However, if you cannot identify the issue as a mass outage, the problem could be your internet. It’s possible that your modem or router needs to be reset. If the modem is simply lagging the connection, it may not load certain apps either.
You can use the following steps to check the status of the connection from your Roku:
Select Check Connection
The indicator will inform you of the strength of your internet signal as the Roku perceives it
In both situations, you can simply reboot your connection point. To do that, unplug your modem or router for about 10 to 15 seconds, then plug it back in and give it a few minutes to reconnect. Then you can try the Hulu app again to see if you can connect.
The issues could be related to your device’s Hulu application. Mostly this involves the Hulu app needing an update.
These can happen with varying frequency, and might, at times, be necessary to resolve some issues, including ones with the shows on the service being able to play.
To update the Hulu app on Roku, simply highlight the app, and choose the “star” button to utilize the “check for update” option.
5. Reinstall the Hulu App
If no update is available but the app still looks to be the problem, you should uninstall the app from the Roku device. Then, reinstall it from the Roku store. It’s good practice to reboot the Roku device after removing the Hulu app, and before reinstalling.
6. Update the Roku Device
It can also be that the Roku device itself requires an update. To check for a system update go to “Settings” then “System” from the Roku menu.
If there is an update, download and install it. Once your device is up to date, restart it, then try to access the Hulu app again.
If no updates on the app or the Roku device are available, and the Roku device is new enough to not have the Hulu app support, then you might simply need to power cycle the device. All you need to do is unplug the Roku, wait about 30 seconds, then plug it back in.
7. Reset Hulu
Last but not least, you should try to reset your Roku device. It will help you to fix streaming and other app issues. The steps below will show you how.
On your Roku device, go to Settings, then the System tab.
Next, select the Factory Reset option.
Follow the on-screen prompts to reset your device.
After you’ve done so, install the Hulu app and check if the problem still occurs.
8. Contact Hulu Customer Service
If you tried all the above solutions and nothing seems to work for you, we’d suggest you reach out to Hulu customer service. Report the problem you’ve been experiencing with their platform so you can get assistance from the technical experts.
You could also visit the Hulu community center to see if other users have been experiencing the issue. No luck? Make your own post, someone from the forum will be happy to assist you.
Most solutions to Hulu not working on Roku are simple, otherwise, the problem probably is outside of the user’s control.
In most situations, a simple reset of the modem or updating the Hulu app or the Roku itself will typically tackle your ability to stream all of your favorite Hulu shows on the Roku device.
If you have any questions, please use the comment section below.