Unfortunately, many users are encountering this issue with the popular and immersive gaming system.
Not only is this disruptive and degrading to your gaming experience, but it may also cause you to think something is very wrong with your PS5.
While that might be the case, there is likely a very legitimate reason why the PS5 is turning off. Similarly, certain troubleshooting steps can help users address this issue.
In this guide, we will explain why your PS5 keeps turning off by itself and how to handle each situation correctly.
The most common reason for the PS5 shutting off is a matter of device safety and preservation.
The console is equipped with a heat sensor that monitors internal temperature. If the PS5 gets too hot, its electronic components incur damage.
Therefore, before it can get overheated, the PS5 is designed to shut down. From a user’s perspective, the shutdown seems to be abrupt, though.
The cause for overheating is mainly that the heat has insufficient space to dissipate.
In order to prevent overheating, or at least reduce the chances of it happening dramatically, the PS5 should be:
- Placed in a well-ventilated area, not obstructed on the sides by narrow shelf space or walls.
- Its vents should be cleared so as not to be covered with debris or dust.
- If the device still gets too hot, you might need to use a fan or a cooling stand in its proximity.
2. Problems With Power Supply
If the PS5 is receiving insufficient power or the power gets interrupted regularly, it can also shut down unexpectedly.
There are a few basic tips for troubleshooting power supply issues. The first is to ensure the power cable is connected fully and securely to both the console on one end and a power outlet on the other.
Many people plug their electronics into a surge protector, which could also be the source of the problem.
To test it out, plug the console into a wall outlet instead (temporarily). If the wall outlet works, consider replacing the surge protector.
3. Connection Issues
Sometimes, faulty connections can trigger unexpected shutdowns from your PS5.
The hardwired components not being securely connected could cause all sorts of issues. So, make sure to verify that all cables are securely connected to your PS5.
If you have a new HDMI cable, you can try replacing the existing one to see if there are any improvements.
4. Rest Mode Shutdowns
If you place the PS5 into Rest Mode and notice that it is shutting down, the reason is essentially a timeout.
The good news is that you can disable Rest Mode in the Settings. Here’s how:
- Press the PS button on your DualSense controller and select Settings.
- Find the System tab.
- Go to the Power Saving option.
- You can then set the options under Set Time Until PS5 Enters Rest Mode both to Don’t Put In Rest Mode.
5. Firmware and Software Updates
Many glitches, including those relating to the PS5 console shutting down, are detected, reported, resolved, and delivered as parts of file pack updates.
These can be either to the firmware of the PS5 or the software that it runs from it. Certain system glitches can cause the PS5 to shut down if not fixed, so it is important to stay on top of any updates as they become available.
To find out if your PS5 requires an update:
- Go to Settings.
- Choose the System tab.
- Select System Software.
- Choose System Software Update and Settings.
You will be able to see if there are any new updates available. Accept them if they are and wait for them to complete.
Sometimes, the problem begins to happen shortly after a new update is loaded. To get around this, you can try reloading the update through the PS5’s “safe mode.”
To do this, power down your PS5, then hold the power button until a second beep is audible. From there, you should select “Update System Software” to perform the update.
6. Disable HDMI Link
If you’ve experienced your PS5 randomly turning off, HDMI Device Link might be the culprit. This feature automatically powers on your PS5 whenever your TV is on. However, it can sometimes glitch out, causing your PS5 to shut down randomly.
To prevent this, follow the steps below to disable HDMI Device Link:
- Go to Settings.
- Select System > HDMI.
- Select HDMI Device Link and press the X button on your DualSense controller to toggle it off.
This will ensure that HDMI Device Link doesn’t interfere with your console’s power state, potentially resolving any issues related to random shutdowns.
7. Rebuild Your PS5’s Database
Rebuilding your PS5’s database can help improve the system performance and fix a lot of issues, such as random shutdowns on your PS5.
Follow these steps to rebuild your PS5’s database:
- Turn off your PS5 by holding the power button for about 7 seconds.
- Once the console is off, press and hold the power button again until you hear two beeps.
- Connect the controller to your PS5 using a USB-C cable and press the PS button on the controller.
- Select Clear Cache and Rebuild Database by pressing the X button.
- Choose Rebuild Database from the menu and confirm by pressing X.
- Press X on OK to start rebuilding your PS5’s database.
Unlike a factory reset, this process can fix these errors without erasing your installed data or resetting any settings.
8. Contact Sony
The above steps will likely have resolved your issue by now, but if not, you could have acquired a defective PS5 console.
At that point, your best bet is to contact Sony’s Playstation support. They will provide instructions on sending your device in to be repaired.
However, verify with the rep you speak to that the console is still under warranty and has not incurred any physical damages.
Wrap-Up: PS5 Randomly Turning Off
We hope this guide was able to assist you in figuring out the problem with your PS5 randomly turning off and that you are no longer experiencing that frustrating problem.
If you have any feedback or questions, then please don’t hesitate to leave a comment below.