There’s nothing more frustrating than when you’re ready to binge-play Elden Ring, and your PS5 is not connecting to the internet.
You will certainly want to fix the internet connection problem, and that is what we are here to help you do. If you have come here for help in straightening things out, you’re in the right place.
In this guide, we will walk you through a series of troubleshooting steps to help you resolve this problem and get your PS5 back online.
But before we do, let’s take a look at some of the causes of the PS5 “Can’t connect to the internet” error.
Why Won’t Your PlayStation Connect to the Internet?
The following issues can cause the PS5 “Can’t connect to the internet” error:
- Your PS5 is too far away from the router.
- There is interference with the wireless signal from other devices.
- Your router/modem has hardware issues.
- Your PS5 has internal hardware issues.
Now that you know why the PS5 isn’t connecting to the internet, finding the right solution should be easier.
How to Fix the PS5 “Cannot Connect to the Internet” Error
Follow these steps in order until your PS5 can connect to Wi-Fi:
1. Check Your Wi-Fi Connection
Before digging too deeply for a solution, consider that your Wi-Fi connection’s potential issues are the likeliest reason your PS5 is having trouble establishing a connection.
Try connecting your system to another Wi-Fi if there is more than one available. If you have no other option, you can connect your router directly to the PS5 with an ethernet cable.
If either of the above works, the original Wi-Fi could be the connection issue.
2. Power Cycle Your Router/Modem
Most temporary network issues are easily resolved by power cycling the router and modem.
This very simple process involves unplugging those devices from their power source and plugging them back about 30 seconds later.
Once the devices have had a chance to fully run their initial protocols and checks, try reconnecting the PS5 to your Wi-Fi.
3. Reboot Your PlayStation 5
If you’re experiencing connectivity issues with your PS5 while other devices can connect to the internet, it’s possible that the console itself is causing the problem. To address this, you’ll need to restart your PS5.
First, press the PS button on the DualSense controller, navigate to the power icon in the screen’s bottom-right corner, and choose the “Restart PS5” option.
Alternatively, you can try a power cycle by unplugging the PS5 power cable from the wall outlet, waiting for a few seconds, and then plugging it back in.
Afterward, attempt to reconnect your PlayStation 5 to the internet and see if this resolves the issue.
4. Update PS5 Software and Firmware
Many compatibility issues stem from outdated software and firmware on your network’s devices.
It is always a good idea to take any updates to devices as they include updates to many bugs and deficiencies that could prevent problems, including those related to network connectivity.
To find and install PS5 updates, follow these steps:
- Go to Systems.
- Navigate to the System tab.
- Go to System Software.
- Then select System Software.
- Follow prompts to detect and install any available updates.
Similarly, the admin page of your router will have information about how to issue any important updates. Alternatively, just resetting your router tends to install any firmware updates automatically.
5. Change DNS Server Settings
PS5 internet connections are sometimes affected by incorrect DNS settings, so adjusting them can sometimes resolve connectivity problems.
To navigate to these settings:
- Go to Settings.
- Go to the Network tab.
- Select Set-up Internet Connection.
- Then choose Custom.
- Select your preferred connection type (Wi-Fi or Ethernet).
- Select Manual in the DNS settings.
- Enter the addresses for the Primary and Secondary DNS servers.
Save the changes and try reconnecting the PS5 to the internet.
6. Reset Network Settings
If nothing has succeeded thus far, resetting your network settings may be necessary, though you will very unlikely need to go this far.
Keep in mind that this action is a bit of a drastic move and should not be attempted unless you have exhausted the rest of the options on this list.
It will effectively reset all DNS settings, disable access to all Wi-Fi networks, and revert any non-default configurations.
If you are still not able to connect and choose to reset your network settings, follow these steps:
- Go to Settings on your PS5.
- Go to the Network tab.
- Choose Settings.
- Select Reset Network Settings.
Once you have reset the settings, you can try reconnecting your PS5 to the internet. Remember that you will need to readjust all of the PS5’s network settings and re-log into all Wi-Fi networks.
7. ISP Services Down
It is also possible that your ISP is down, in which case you will need to confirm either through your provider or a number of down detectors from a mobile device.
If that is the problem, you will need to wait until the ISP service returns.
8. Check PlayStation Network Server Status
You may sometimes think your PS5 has an internet connection issue when there is a server outage on the PlayStation Network (PSN).
When that happens, you can’t play multiplayer games or access the PlayStation Store, even if your PS5 has an internet connection.
These outages can also result in specific error codes appearing on your PS5, such as NW-102216-2, NW-102265-6, NW-102636-8, WS-116483-3, and NP-103047-5.
To check the status of the PSN service in your region, you can utilize the PlayStation Network Service tool.
Select your country or region from the drop-down menu and await the result. If any services are currently down in your region, you’ll need to wait until PlayStation restores them.
9. Contact Sony Support
If you’ve encountered internet-related problems or errors with your PlayStation 5, one of our troubleshooting fixes should help resolve the issue.
However, if your PS5 is still not connecting to the internet, it may indicate factory defects or hardware damage. In such cases, you should contact PlayStation Support for further assistance.
Wrap-Up: PS5 Not Connecting to Internet
Connectivity issues with PS5 can certainly hinder your gaming experience. But rather than be restricted from your video game entertainment for too long, you can resolve the issue with one of the above steps.
In all likelihood, the first two points are going to resolve your issue, but there is a nominal chance that you might have had to travel further down the list.
Hopefully, this guide allowed you to resume access to your online PS5 games. Now kick back and enjoy!