Ring video doorbells give homeowners peace of mind until they deal with the “Ring Unable to Join Network” issue.
Luckily it’s an easy problem that you can fix with a few steps if you know what to look for. We’ll go through all the possible reasons why your Ring doorbell is unable to join your network and how to fix the problem.
Why Does My Ring Say Unable to Join Network?
In general, if your Ring doorbell is unable to join the network, it’s because of a Wi-Fi problem.
If the internet stays connected without any problems, you can still lose your entire Wi-Fi network due to a number of reasons. There can be hardware malfunction, interference, signal, problems, and several other things going on.
If your Ring doorbell is unable to join the network, you need to fully charge it before trying to connect. Then, you can either adjust the smart network switch on your Android device or use another one to connect to Ring.
Since Wi-Fi issue is the most likely cause of your Ring doorbell not being able to join your network, we’ll go over each one first. Then, we can check out a couple of less common problems.
1. Router Malfunction
This one is extremely easy to notice. Your router is what takes the internet connection you have hardwired and turns it into a wireless connection that all your devices can hook up to without cords and clutter.
If your router is experiencing issues, everything on your network will also. Luckily, routers act up all the time and are usually super easy to fix.
Step 1: Reset Your Router
Check your router’s port area (this is where all the cords are hooked up). You might find a reset button or a button that powers it off. If your router has one, try pushing that first.
The reset button will restart the router automatically, but the power button will turn it off. You’ll need to press the power button again to turn it back on.
If your router doesn’t have a power button and you can’t reach the integrated reset button, just pull the plug.
In fact, this is the ideal way to deal with it. Wait 60 seconds, and then plug it back in. You’ll have cleared all residual power from the router and allowed it to truly reset. The power button doesn’t do that on its own unless you hold it.
Step 2: Wait for Your Router to Connect to the Internet
Once you’ve got the router back on, it’s just a waiting game. The router will start to re-establish its connection to the internet and begin broadcasting a signal to your devices again.
You probably know how this works. The lights on the front of the router will slowly come back on one by one, and then you’ll have a Wi-Fi connection a few moments later. If any of the lights don’t turn on, it’s likely an issue with the router or your ISP.
In most situations, your Ring will join your network now.
2. Poor Wi-Fi Signal
If your Wi-Fi is working just fine, and your Ring doorbell still can’t connect to your network, you likely have a signal problem.
You can check the Ring’s Wi-Fi signal from the Ring app. You probably need to adjust your setup to make it a little stronger if it’s low. A weak signal can prevent it from joining your network even if it picks it up.
Increasing your signal is fairly easy, though. You can get the router closer to your Ring unit or purchase a Wi-Fi extender to get more powerful coverage around your home.
A Wi-Fi extender is a good idea, even if this isn’t the problem with your Ring doorbell. Ring is, at least partially, a home security device that is 100% reliant on Wi-Fi to work properly.
A Wi-Fi extender ensures that it will always receive a stable signal as long as the router and internet connection are functioning, and that increases the overall effectiveness of Ring as a security tool.
Besides, it also makes sure the rest of your Wi-Fi devices won’t have any trouble getting a signal.
3. Bandwidth Issues
Depending on your model of Ring, it might require a 2.4GHz broadband connection or a 5Ghz. Most 5Ghz electronics are dual-band and can be set to either broadband connection.
With the advent of 5Ghz connections in at-home Wi-Fi networks, this leaves room for some very basic mistakes.
First, you need to know what your Ring is set to. If it’s a 2.4GHz system, then you need to have it connected to your router’s 2.4GHz broadband connection. Trying to connect it to the 5Ghz option on a dual-band router won’t work.
If you have a dual-band Ring, make sure your Ring is set to the right broadband connection for your router.
These aren’t just numbers you can mix and match. You have to make sure they’re matched up, or you won’t get a connection. Luckily, it’s as easy as switching the connection from the Ring app in the vast majority of cases.
3. Check Your Router for Hardware Damage
Those are the usual culprits when you’re unable to connect Ring to your network, but there are a couple of other possibilities.
First, your router might have failed. If the solutions provided in the router reset section didn’t work, and you’re not able to get a Wi-Fi signal for any of your devices, start by checking your internet modem.
If there’s a full connection there, then your router is likely toast. Suppose the modem is also unable to connect.
In that case, you need to contact your ISP to ensure that they aren’t experiencing problems in your area or that they didn’t cut your internet connection intentionally.
Luckily, routers are fairly affordable unless you go for something exceptionally fancy. So, getting a functioning one shouldn’t be too much trouble if this occurs.
And most people can easily set them up by themselves. So, there’s no need to rent one from your ISP.
4. Check Your Ring for Hardware Damage
Then, the Ring could have failed. Ring is solid technology that is extremely reliable, but it is still a piece of tech, and tech eventually fails regardless of how good it is. There’s one way to test this.
Take the faceplate off your Ring unit, locate the “Reset” button, and press it for 15 seconds. This forces the Ring to reset to its factory settings. If it was just a bug or a minor software issue, this should fix it.
Keep in mind that this can be somewhat annoying. You’ll have to perform the initial setup every time you reset the Ring. So, try to check the easy stuff first.
If this didn’t work, and none of the other solutions we’ve provided have worked, you need to contact Ring’s customer support, and most likely, order a replacement or repairs.
5. Check Your Network’s Privacy Settings
By default, almost everyone has a private home network setup that will allow anyone to connect if they have the password.
Still, in homes with more tech-savvy individuals, it is possible for certain devices to be blocked from the network connection.
You likely don’t need this tutorial if you’re that person in your household. If not, that’s who you’ll want to ask about network privacy settings.
6. Use the Ring App
As we just mentioned, the Ring app is extremely handy. It’s not just there to check your Ring’s video feed.
When issues arise, pull up the “Device Health” tab, and monitor it as you make changes.
This will give you an easy-to-understand way to monitor what your actions are actually achieving.
7. Reset Your Ring Device
Resetting the Ring is the second-to-last thing you should do. Once you do it, you’ll have to do a complete setup phase again; just like it’s brand-new. That’s time-consuming, annoying, and usually isn’t necessary.
First, locate the reset button on your device. Hold down the reset button for 15 – 20 seconds or until the Ring light flashes.
Once the Ring light has stopped flashing, your device has been successfully reset. You can proceed with the setup process again after you reset the device.
8. Contact Ring Support
The last thing you should do is get in touch with customer support. Mostly because they’ll walk you through all the steps we just did, and then they’ll start discussing your options.
Again, this takes a lot of time, and while Ring’s customer support is great, we understand no one enjoys sitting on the phone with support as they’re guided through processes they already did.
Final Thoughts on Ring Unable to Join Network
Troubleshooting Ring unable to join network is not difficult. But there’s a few things that you need to keep in mind. It can make the troubleshooting process easier and faster without taking unnecessary measures.
Always start with the solution that requires the least amount of work and has the least impact on your network. Typically, this is pulling up the Ring app and checking your Ring’s connection strength.
You’ll either notice that it doesn’t have a connection, the connection is weak, or that your phone doesn’t have a connection (assuming your phone is on Wi-Fi instead of its data plan).
We hope the tips in this guide were useful in helping you resolve the Ring unable to join network issue.
If you have any other ideas or suggestions, we encourage you to suggest them in the comments below.