Wyze cameras are very popular on the market, particularly because they provide a high-quality product for a fraction of what competitors charge.
However, as with other electronics, they have their share of issues. One particularly frustrating problem is the “Wyze error code 90,” especially since it tends to occur with some frequency.
This issue has frustrated enough Wyze users that we found it helpful to write this post to explain what “error code 90” means and how to fix this problem.
What Is Wyze Error Code 90?
The Wyze error code 90 means there’s a problem with the connection between your Wyze camera and the Wyze server.
You generally get the “Error code 90” when you try to view the image from the camera but get a message: Device is Offline (error code 90) Please check your internet connection or power cycle the camera. This error can also pop up when the Wyze app is first installed.
Now you must be wondering why my Wyze camera shows error code 90.
We’ve listed below some of the most common reasons why you may get the error code 90 on your Wyze camera:
- Your Wi-Fi network isn’t strong enough to reach the internet.
- You’re running out of space on your phone/tablet.
- There is something wrong with your router.
- Your device is running out of battery.
- The power supply in your home is weak.
- Your device is having trouble connecting to the internet.
How to Fix Wyze Error Code 90
To fix the Wyze error code 90, you need to power cycle your camera and make sure you have a stable internet connection. Next, unplug it, wait 15 seconds, plug it back in, and let it restart.
If that doesn’t fix the problem, don’t worry. We’ve got more fixes you can try to get rid of the error code 90 on your Wyze camera.
Reboot (Power Cycle) the Wyze Camera
As the error suggests, the most common fix for “error code 90” is to power cycle the Wyze camera.
This requires you to unplug the Wyze camera from its power source for about 15 seconds. Then plug it back into the power source and allow it to run its initialization protocols.
This is the most common and fastest way to repair this particular error. Once the camera has powered up, check to see if the error is still present.
Check Internet Connection
If rebooting the Wyze camera didn’t solve the issue, you need to check your internet connection.
Make sure that a strong wireless signal covers the area around the camera. If the camera is more than 60 feet away from your router, move it closer to see if that fixes the problem.
You can check if the WiFi is operational by connecting to another device on the WiFi network to see if it connects.
You can also look at your phone for an indicator of the current WiFi connection. If the other devices are not connected either, chances are the issue is with the internet connection.
A quick way to fix this is to power cycle the modem or the router. Unplugging it for about a minute and powering it back up should reestablish a connection.
Once the modem is flashing green lights, check to see whether the “error code 90” is still popping when trying to view the Wyze camera view.
Reinstall the Wyze App
If the issue persists, the problem may be with the app. You can start fresh by deleting the app and reinstalling it. This will ensure that the server and camera linking are established without issue.
Find the gear icon in the Wyze app and locate the Device Settings. Select the Delete Device option at the bottom of the screen, and select “Yes” on the next window.
At this point, the camera’s LED light should indicate that the camera isn’t connected with a blinking yellow light.
Next, press the reset button on the side until, about 10 to 25 seconds later, a “Ready to connect” prompt sounds. From here, go to New Device and choose Wyze cam.
You will be prompted for the network name and password, then provided with a QR code that shows the Wyze cam feed on your phone. Your issues should be fixed.
Check Wyze Camera Wiring
At this point, we have not yet checked the actual physical connection of the camera, so if the image is not showing, that is the next step.
Assuring that the USB connector that came originally with the camera is being used, verify that all the necessary cables are plugged into the camera in the back. Loose cables, which happen occasionally, maybe the reason for the issue.
Re-Flash Camera Firmware
Your issue is likely resolved by now, but if not, there may be a problem with outdated firmware. Firmware sometimes has bugs that disable the video feed in your camera and cannot restore it.
Sometimes, it is possible that firmware has been updated and was the culprit that introduced a bug that makes the camera throw the error in question.
Wyze has been known to rush firmware updates at times without extensive testing, something the company has owned up to.
If that is the case, the firmware needs to be reverted to an older version. To reflash the SD card in your Wyze camera and return to the older firmware version, the following needs to happen:
- The SD card should be reformatted through the Wyze App
- The card should be inserted into your computer
- Then visit the Wyze website and find the section that stores all the older versions of Wyze’s firmware. When you find your exact product on the page, download the necessary version.
- Rename the downloaded file to “demo.bin” and add it to the SD card
- Make sure the Wyze camera is disconnected from the power supply and reinsert the SD card back into it
- Plug the Wyze camera back in and hold down the reset button on the camera. This could take a while, so be patient. You will eventually hear “Ready to connect” at which point you can release the reset button.
- The LED light on the camera should be blinking yellow, indicating that you can now try to set the camera up through the Wyze app again.
Reach Out to Wyze Tech Support
Whether you are having trouble reflashing your camera’s SD card or none of the above methods worked, you will need to reach out to Wyze’s tech support.
To get in touch with Wyze support, submit a support ticket through the Support page on their website. Describe the problem and all the things attempted to fix it, then wait for a tech to be assigned and get back to you in the next few days.
Final Thoughts on Wyze Error Code 90
Wyze cams are great little cameras that don’t break the bank. They’re easy to use and offer many useful features. However, there are times when they experience technical issues like the error code 90.
To fix it, you can try the following:
- Power cycle your Wyze camera.
- Restart your router/modem
- Reflash your cam’s SD card with a different firmware version
Alternatively, you can contact Wyze directly if all else fails.
I hope this assisted you in fixing the Wyze error code 90. If you fixed the problem with any other solution, please share it in the comments section.