The Ring Chime has gained widespread popularity among homeowners as an effective way to bolster their home security.
By connecting to your Ring Doorbell or Ring Camera, this device sends notifications whenever someone rings the doorbell, or there’s motion in front of the device’s camera.
It works seamlessly with other Ring devices, though despite its effectiveness, some users may encounter problems with their Ring Chime not working properly.
This guide addressed several common causes for Ring Chime not working and offers troubleshooting tips to rectify the issue.
Network Issues
One of the most common reasons why a Ring Chime may not work is connectivity issues.
Your Ring Chime device will not work properly without a reliable internet connection.
To check the connectivity of your Ring Chime, you can follow these steps:
- Make sure that your Wi-Fi is operational and stable.
- Open up the Ring app on your smartphone.
- Check if your Ring device is connected to your preferred Wi-Fi network.
- See if another Wi-Fi device is having connection problems.
If your Ring device is not connected to your Wi-Fi network, you may need to unplug your router for 30 seconds, then plug it back in to see if your Ring Chime automatically reconnects.
Outdated Firmware
Another reason why your Ring Chime may not be working is because of outdated firmware.
Firmware updates are software packages that introduce new or refined functionality to your Ring devices and fix various problems reported by users.
If your Ring Chime is not updated to the latest firmware version, it may not function as optimally as you may hope.
You can check if your Ring Chime is up-to-date with the following steps:
- Open the Ring app on your smartphone or tablet.
- Tap on the Ring Chime device that you want to check.
- Scroll down to the “Device Health” section and check if the firmware has an available update. If it isn’t, you can update it with the app’s instructions.
Loss of Power
Another reason for Ring Chimes not working could be a loss of power. Here are some steps you can take to check if your Chime has lost its power:
Check the front logo of the Chime unit. Is it softly glowing in blue? If so, that indicates the unit is receiving power.
If the logo isn’t glowing, try unplugging the unit from the power source and plugging it back in. This should trigger an immediate restart.
Consider plugging the unit into an alternative power outlet. If it starts glowing, it means a potential issue with the original outlet.
Check if another appliance receives power by connecting it to the same outlet. If it does not, reset the outlet at the breaker, as there may be a blown fuse.
If your Rinch Chime doesn’t receive enough power supply, you can get a Ring transformer doorbell to increase the power.
Let the device run for thirty seconds after you’ve plugged it back into an outlet and confirmed it’s receiving power.
It will automatically reconnect to your network once the logo stops flashing and glows steadily.
If the unit does not light up at all after plugging into an active outlet, there may be a problem with the unit—contact Ring customer support for further assistance.
Electronic Interference
The operation of your Ring Chime may be hindered by interference from other wireless devices within your household.
A number of devices can interfere with the signal of Ring Chime, such as baby monitors, cordless phones, and microwaves.
To mitigate this issue, you may relocate your Ring Chime away from other wireless devices to determine whether it enhances its efficiency or move the devices to a further location.
Inefficient Setup
Another common reason why your Ring Chime may not be working is a bad setup.
Unless you configure your Ring Chime settings correctly, your device will not work as expected.
To check the settings on your Ring Chime, follow these steps:
- Open the Ring app on your smartphone or tablet.
- Tap on the Ring Chime device that you want to check.
- Check the settings to make sure that they are configured correctly.
If you are unsure how to configure the settings, refer to the user manual or contact Ring customer support for assistance.
Factory Reset Ring Chime
Another step you can take to fix your Ring Chime is to reset the unit. Keep in mind when you reset your Ring Chime to its factory default state will erase all its saved settings and preferences.
Follow these steps to reset your Ring Chime:
- Make sure your Ring Chime is plugged into a power outlet.
- Find the pinhole where the reset button is on the side of the device.
- Insert a pin or paperclip into the pinhole, then press and hold the reset button for 15 seconds.
- Release the reset button. The status light on the front of the Chime will flash a few times quickly, indicating that it is restarting.
You’ve now reset your Ring Chime to factory settings. To set it up again, use the Ring app to reconnect it to your Wi-Fi network.
Unit Malfunction
If none of the above steps work, your Ring Chime may be malfunctioning. If your Ring Chime is still under warranty, you may be eligible for a replacement.
To check if your Ring Chime is still under warranty, follow these steps:
- Open the Ring app on your smartphone or tablet.
- Tap on the Ring Chime device that you want to check.
- Scroll down to the “Device Health” section and check the warranty status.
If your Ring Chime is still under warranty, you can contact Ring customer support to initiate a replacement.
In case you’re out of warranty, your best option is to upgrade to a Ring Chime Pro. Check out the difference between the Ring Chime and the Ring Chime Pro before making a decision.
Wrap-Up: Ring Chime Not Working
There are a number of reasons why Ring Chime devices do not work, including connectivity issues, outdated firmware, low batteries, interference, incorrect settings, or malfunctions.
By following the troubleshooting steps outlined above, you should be able to identify the root cause of the problem and take appropriate action to fix it.
If you are still unable to get your Ring Chime working, don’t hesitate to reach out to Ring customer support for further assistance.
FAQs – Ring Chime Not Working
The most common reasons why your Chime is not working are primarily due to network issues or loss of power.
Press and hold the reset button for 15 seconds, then release it. You will know the factory reset is successful when the light starts flashing quickly.
