Sign Out Is Not Available Due to Restrictions? The Fixes

If your iPhone is displaying Sign out is not available due to restrictions, you probably can’t sign out of your iCloud account.

As you already know, you need to sign out of your Apple ID for a number of reasons like before selling your iPhone, switching your account, transferring data to a new device, disabling Find My iPhone, and maintaining privacy.

So it’s a problem when you can’t sign out of iCloud. Fortunately, this should be an easy problem to fix.

The tips below will help you figure out what could be going wrong and let you sign out of your iCloud account ASAP.

What does Sign out not available due to restrictions mean?

Many iPhone users have reported the Sign Out button is greyed out on the iCloud account with the “Sign out is not available due to restrictions” message.

This message shows that you can’t sign out of your iCloud account. There are specific reasons for this problem.

When your iPhone is being restored or when the verification process fails, you may face a deactivated or greyed-out Sign Out button.

Let’s discuss the reasons mentioned above in detail:

  • Greyed out the “Sign Out” button: when the Sign Out button is not active, this means you can’t sign out of your iCloud account. 
  • Got stuck on the “Sign Out” button: sometimes, the Sign Out button seems active and working, but when you click on it, signing out of Apple ID never stops spinning. 
  • The phone is being restored: when you see “You can’t sign out your Apple ID because your phone is being restored,” you have to wait until the restoration process finishes.
  • A verification failure: you may see “Verification Failed” when you try to sign out of your iCloud account if you enter the wrong password. 

How Can I Fix Sign Out Not Available Due to Restrictions?

Here are the tips that will help you fix it when Sign out is not available due to restrictions on your iPhone.

  1. Restart your device
  2. Factory Reset Your Device
  3. Change the Internet Connection
  4. Check iCloud Backup
  5. Turn off Restrictions
  6. Turn Off Screen Time
  7. Update iOS

1. Restart your device

Many issues related to your device can be solved by restarting it. It is the most basic and straightforward method of resolving any device-related issues. Here’s how to restart your iPhone:

For iPhones with Face ID

  1. Press and hold the Volume Up or Volume Down button and the Side/Power button simultaneously.
  2. Release both buttons when slide to power off appears on the screen.
  3. Swipe the power icon from left to right to shut down your iPhone.
  4. Wait a few seconds, then press and hold the side button to turn your iPhone back on.
  5. Release the side button when the Apple logo appears.

For iPhone without Face ID

  1. Press and hold the Power button until the slide to power off appears.
  2. Swipe the power icon from left to right across the screen to shut down your iPhone.
  3. Wait a few seconds, then press and hold the Power button again to turn your iPhone on again.
  4. You can release the power button when the Apple logo appears on the screen.

2. Factory Reset Your Device

If you reset your iDevice to its factory settings, you may have a high chance of fixing the “Sign out is not available due to restrictions” error. To reset your iPhone or iPad, follow the steps below:

1. Go to Settings.

iPhone Settings App
Head over to the Settings menu. Screenshot: Farhad Pashaei/Gotechtor

2. Open General.

General Menu in Settings
Select General. Screenshot: Farhad Pashaei/Gotechtor

3. Tap on Transfer or Reset iPhone.

Transfer and Reset iPhone in General menu
Transfer or Reset iPhone. Screenshot: Farhad Pashaei/Gotechtor

4. Select Erase All Content and Settings.

Erase All content and settings
Select Erase All Content and Data. Screenshot: Farhad Pashaei/Gotechtor
  1. Follow the on-screen instructions to reset your device.

Make sure to back up your iPhone before resetting it. A factory reset will delete all of the data, apps, photos, passwords, etc., on your device. 

3. Change the Internet Connection

Sometimes, a poor network connection may cause Apple ID sign-out issues. Your device should have a stable and strong internet connection.

If you think your internet connection is not good enough, change it and use a high-speed connection.

You can change the connection type and use a Cellular connection if you don’t have a stable Wi-Fi connection.

4. Check iCloud Backup

You have two options when you see “You can’t sign out your Apple ID because your iPhone is being restored.”

You can either cancel the restoration process or wait till the end of the process.

1. Go to Settings

iPhone Settings App
Head over to the Settings menu. Screenshot: Farhad Pashaei/Gotechtor

2. Head to your Name.

Tap on your name in Settings app-1
Tap on your name in Settings menu Screenshot: Farhad Pashaei/Gotechtor

3. Open iCloud.

iCloud in Apple ID
Select iCloud. Screenshot: Farhad Pashaei/Gotechtor

4. Choose iCloud Backup.

Choose iCloud Backup
Choose iCloud Backup. Screenshot: Farhad Pashaei/Gotechtor

5. Cancel the process or wait.

Cancel iCloud backup process
Backing up Data. Screenshot: Farhad Pashaei/Gotechtor

Check out this article, for step-by-step instructions on How to restore iPhone from Backup (on Mac, PC, and iCloud).

5. Turn off Restrictions

When you set certain restrictions on your device, you can’t remove or sign out your Apple ID. Restrictions disable features and abilities. To turn off restrictions, follow the steps below:

For iPhones running iOS 11 and earlier:

  1. Go to Settings
  2. Open General.
  3. Select Restrictions.
  4. Tap on Accounts
  5. Select Allow Changes

For iPhones running iOS 12 and later:

1. Open the Settings app. 

iPhone Settings App
Go to Settings menu. Screenshot: Farhad Pashaei/Gotechtor

2. Go to Screen Time.

Screen Time
Select Screen Time. Screenshot: Farhad Pashaei/Gotechtor

3. Select Content & Privacy Restrictions.

Content Privacy Restrictions
Choose Content & Privacy Restrictions. Screenshot: Farhad Pashaei/Gotechtor

4. Turn off the Content & Privacy Restrictions option by tapping on the toggle next to it.

6. Turn Off Screen Time

If turning off Content & Privacy Restrictions didn’t fix the problem, let’s go back to the Screen Time option and turn that off.

  1. Go to the Settings app
  2. Tap Screen Time
  3. Scroll all the way to the bottom of the screen and tap Turn Off Screen Time to turn it off. You may need to enter your screen time passcode to proceed.

Once you’ve turned off Screen Time, try to sign out of your Apple ID.

7. Update iOS

An outdated version of iOS can cause many bugs and problems. Therefore, it is suggested to update iOS from time to time. 

1. Go to Settings

iPhone Settings App
Go to Settings menu. Screenshot: Farhad Pashaei/Gotechtor

2. Open General

General Menu in Settings
Tap on General. Screenshot: Farhad Pashaei/Gotechtor

3. Choose Software Updates.

Software update in General menu
Select Software Update. Screenshot: Farhad Pashaei/Gotechtor

4. Update your device if any new updates are available. 

Conclusion

The “Sign out is not available due to restrictions” message will appear on your device when your iPhone is under restrictions or a restoration process is on the run.

There are other reasons why you may be facing this issue, but the DIY solutions in this guide should help you fix this problem. You can also use third-party apps to remove your Apple ID and sign out of your iCloud account.

Signing out your Apple ID and factory resetting your iDevice may cause data loss. Ensure you have a complete and up-to-date backup before doing anything. 

If you have any other ideas or suggestions, we encourage you to suggest them in the comments below.

For the past 7 years, Farhad has been tinkering with phones, laptops, power banks, etc. When he's not writing, he's devouring info about new products launch.

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