Face ID Not Working Move iPhone Lower (5 FIXES)

If you own an iPhone, you’ve probably run into the Face ID not working move iPhone lower problem at least once, especially when you wear a mask.

Protecting the information on any device requires a high level of security. Fortunately, Apple proved they are working hard to protect our data by introducing Face ID. Although this feature has revolutionized how we unlock our iPhones, it is not without flaws.

This guide walks you through some of the ways to fix Face ID on your iPhone when it keeps saying “move phone lower and move phone higher”.

Reasons for iPhone Face ID not working 

Face ID uses both software (iOS) and a unique sensor called TrueDepth to unlock your phone. So a problem with either one might cause the iPhone’s Face ID to malfunction.

When troubleshooting, there are a few things to look for, but here are a few of the more prevalent ones:

  • The camera is dusty or has something in front of it that prevents it from working properly.
  • It is difficult to see your face if you are wearing a face mask, for example.
  • Your iOS version is out of date.
  • Face ID has other issues, such as the TrueDepth camera being down.
  • More than two days have passed since you last unlocked your phone.
  • Your phone’s Emergency SOS feature is switched on.

Troubleshooting Face ID Not Working “Move iPhone a Little Lower/Higher”

Here’re all the tips you’ll learn about in this tutorial:

  1. Clean the Front-facing Sensors
  2. Reset Face ID
  3. Update iOS
  4. Reset All iPhone Settings
  5. Factory Reset

1. Clean the front-facing sensors

The most common reason for the iPhone’s face recognition not working is dirt and dust on the front-facing camera.

Double-check the Face ID function after cleaning the notch on your iPhone screen. Move to the next step if the problem persists.

2. Reset Face ID  

Turning off and on Face ID frequently causes performance issues and temporary malfunctions on iPhones. In most cases, resetting the Face ID feature resolves the problem. Follow the steps below to do so:

1. First, go to Settings.

iPhone Settings App
Launch iPhone Settings. Screenshot: Farhad Pashaei/Gotechtor

2. Then, tap the Face ID & Passcode option.

Face ID and Passcode in Settings App
Scroll down to Face ID & Passcode. Screenshot: Farhad Pashaei/Gotechtor

3. Select Reset Face ID.

4. Restart your iPhone.

5. Now go to the Face ID & Passcode menu again.

Face ID and Passcode in Settings App
Scroll down to Face ID & Passcode. Screenshot: Farhad Pashaei/Gotechtor

5. Tap on Set up Face ID and follow the instructions.

Set up Face ID
Set Up Face ID. Screenshot: Farhad Pashaei/Gotechtor

Check to see if the problem has been resolved; if not, proceed to the next step.

3. Update iOS

Using outdated iPhone’s iOS versions can also lead to Face ID malfunctions. So always try to install the latest iOS version on your phone.

In order to download and install new iOS updates, do the following steps:

1. First, make sure you’re connected to a reliable Wi-Fi network with internet connectivity and that your iPhone’s battery is at least 60% charged.

2. Enter the Settings app.

iPhone Settings App
Launch iPhone Settings. Screenshot: Farhad Pashaei/Gotechtor

3. Following that, scroll down to General and tap on it.

General Menu in Settings
Go to General. Screenshot: Farhad Pashaei/Gotechtor

4. Then, select the Software Update option.

Software update in General menu
Software Update in General menu. Screenshot: Farhad Pashaei/Gotechtor

5. Now, tap Download & Install option and wait for the update to download and install. 

Your iPhone will restart automatically after updating to the latest iOS version. First, check if the Face ID function works properly, and if it isn’t, proceed to the next step.

4. Reset All iPhone Settings

Resetting all iPhone settings is the next solution that we recommend you use. Doing so will remove all personal settings you have applied to the iPhone and restore them to factory defaults. 

To reset the iPhone setting, do the steps below:

1. First things first, open Settings.

iPhone Settings App
Launch iPhone Settings. Screenshot: Farhad Pashaei/Gotechtor

2. Scroll down and tap General.

General Menu in Settings
General Menu. Screenshot: Farhad Pashaei/Gotechtor

3. Tap Transfer or Reset iPhone at the bottom of the General menu.

Transfer and Reset iPhone in General menu
Transfer or Reset iPhone. Screenshot: Farhad Pashaei/Gotechtor

4. Select Reset.

Reset in Transfer or Reset iPhone
Reset iPhone. Screenshot: Farhad Pashaei/Gotechtor

5. Tap the Reset All Settings option, then confirm the action.

iPhone Reset All Settings
Tap on Reset All Settings. Screenshot: Farhad Pashaei/Gotechtor

Wait a few minutes for the iPhone settings to reset. After that, you need to set up the Face ID feature. To do this, follow these steps:

1. Open Settings.

iPhone Settings App
Launch iPhone Settings. Screenshot: Farhad Pashaei/Gotechtor

2. Select the Face ID & Passcode option.

Face ID and Passcode in Settings App
Scroll down to Face ID & Passcode. Screenshot: Farhad Pashaei/Gotechtor

3. Select the Set Up Face ID option.

Set up Face ID. Screenshot: Farhad Pashaei/Gotechtor

4. Tap on Get Started. Then finish the Face ID setup.

Tap Get Started to start Face ID setup
Start Face ID Setup. Screenshot: Farhad Pashaei/Gotechtor

Now, return to the home screen and press the power button to lock the screen of your iPhone. Finally, check to see if the Face ID feature is operational.

5. Factory Reset 

If none of the above methods fix your iPhone’s Face ID issue, a factory reset is your last option. However, it should be noted that if you factory reset your iPhone, all of your data will be lost. As a result, ensure sure your data is backed up.

1. Go to the Settings app.

iPhone Settings App
Launch iPhone Settings. Screenshot: Farhad Pashaei/Gotechtor

2. Scroll down and tap General.

General Menu in Settings
Go to General. Screenshot: Farhad Pashaei/Gotechtor

3. Select Transfer or Reset iPhone at the bottom of the General menu.

Transfer and Reset iPhone in General menu
Tap on Transfer or Reset iPhone. Screenshot: Farhad Pashaei/Gotechtor

4. Tap Erase All Content and Settings option.

Erase all content and settings
Erase All Content and Settings. Screenshot: Farhad Pashaei/Gotechtor

5. Confirm the factory reset by tapping the Reset All Content & Settings option once more.

The phone will restart automatically after a factory reset, and you should complete some initial setup, including Face ID. Follow the steps below if you missed the Face ID configurations:

1. First, go to Settings.

iPhone Settings App
Launch iPhone Settings. Screenshot: Farhad Pashaei/Gotechtor

2. Then tap on Face ID & Passcode. If asked, enter your passcode.

Face ID and Passcode in Settings App
Scroll down to Face ID & Passcode. Screenshot: Farhad Pashaei/Gotechtor

3. Tap Set Up Face ID.

Set up Face ID. Screenshot: Farhad Pashaei/Gotechtor

4. Now, position your face in front of your device and tap Get Started. Then complete the setup process.

Tap Get Started to start Face ID
Complete Face ID Setup. Screenshot: Farhad Pashaei/Gotechtor

Conclusion

Despite the fact that Face ID has improved with time and the number of users reporting the Face ID not working error has significantly decreased, some users continue to have issues.

In most cases, though, the issue isn’t caused by software or hardware malfunction, and cleaning the camera will resolve the problem.

So, before resetting your phone or trying other alternatives, clean the front sensors and make sure nothing is covering your face.

For the past 7 years, Farhad has been tinkering with phones, laptops, power banks, etc. When he's not writing, he's devouring info about new products launch.

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