Messages in iCloud Not Available? (Do This First!)

If you have an Apple device, such as an iPad, iPhone, or Mac, you may occasionally see this error message: “Messages in iCloud not available as iCloud and iMessage accounts are different”.

This error message shows that iMessage is not syncing with iCloud, and this may occur when you use more than one Apple ID on your iPhone, iPad, or Mac. Don’t worry! We’ve got many DIY solutions you can try to fix this problem. 

Why does my iPhone say Messages in iCloud is not available because iCloud and iMessage accounts are different?

You may be getting the “Messages in iCloud not available” error message because you’re using different Apple IDs for iCloud and iMessage. This may also happen when you have disabled Text Forwarding or installed a bad update.

How to Fix Messages in iCloud Not Available

If your iPhone is showing you the message that “iCloud and iMessage accounts do not match”, you need to ensure your Apple IDs match. Go to Settings > Messages > Send & Receive. Your Apple ID will be at the bottom in small texts. Make sure it’s the same as your Apple ID below your name.

For more detailed instructions, follow the steps below to fix the “Messages in iCloud not available” problem.

  1. Make Sure You’re Using the Same Apple ID
  2. Enable Text Message Forwarding
  3. Update iOS
  4. Turn Off Messages and Turn It Back On

1. Make Sure You’re Using the Same Apple ID

First, check if you use the same Apple ID for iCloud and iMessage. If these two are different, your device won’t be able to sync the two services, and as a result, you get the error message. Follow the steps below to fix the problem.

  1. Go to Settings
iPhone Settings App
Go to the Settings app. Screenshot: Farhad Pashaei/Gotechtor
  1. Tap on Your Name.
Tap on your name in Settings app-1
Select your name. Screenshot: Farhad Pashaei/Gotechtor
  1. Check your Apple ID. 
  1. Go back and open Messages.
Messages in Settings
Go to the Messages app. Screenshot: Farhad Pashaei/Gotechtor
  1. Open Send & Receive
Send Receive in Messages
Tap on Send & Recieve option. Screenshot: Farhad Pashaei/Gotechtor
  1. Check your Apple ID at the bottom of the screen. 
  2. If they’re not the same, tap on your Apple ID and Sign Out
  3. Sign in with the same Apple ID you use for your iCloud account. 

2. Enable Text Message Forwarding

Logging in with the same Apple ID isn’t enough if you want messages to sync across multiple Apple devices.

If you do not enable Text Message Forwarding, you will receive the message, “Messages in iCloud not available because iCloud and iMessage accounts are different.” To enable Text Message Forwarding, follow the steps below.

  1. Go to Settings.
  2. Open Messages
Messages in Settings
Go to the Messages app. Screenshot: Farhad Pashaei/Gotechtor
  1. Tap on Text Message Forwarding
  2. Choose which devices you want to send and receive text messages from your iPhone. 
  3. If you don’t activate the two-factor authentication for the Apple ID, you will receive a verification code on the devices you chose to sync. Enter the code, and that’s it!

3. Update iOS

Most of the time, an outdated version of iOS may prevent iPhone and other Apple devices from working properly.

New software updates introduce features and overall stability and security. However, sometimes, updates may have bugs and cause many issues.

Some faulty iOS updates may cause disrupted synchronization between iCloud and Messages, and you get ‘Messages in iCloud not available.’ 

If you think this is the case, keep an eye out for new iOS updates. Apple will be informed of the problem and release a new version that will fix the issue. To update your iOS, take the steps below:

  1. Go to Settings.
  2. Choose General.
General Menu in Settings
Select General. Screenshot: Farhad Pashaei/Gotechtor
  1. Tap on Software Updates.
Software update in General menu
Select Software Update. Screenshot: Farhad Pashaei/Gotechtor
  1. Update the iOS.

4. Turn Off Messages and Turn It Back On

If you still can’t sync Messages with iCloud, let’s try the most general solution. That is, turn Messages off and then back on again. 

  1. Open Settings.
  2. Choose Message.
  3. Toggle the iMessage off.
Toggle off iMessage
Disable iMessage. Screenshot: Farhad Pashaei/Gotechtor
  1. Head back to Settings.
  2. Tap on Your Name.
  3. Choose iCloud.
iCloud in Apple ID
Go to iCloud. Screenshot: Farhad Pashaei/Gotechtor
  1. Toggle Message off.
toggle message off
Disable Messages. Screenshot: Farhad Pashaei/Gotechtor
  1. Reboot your iPhone.
  2. Go back to Settings and turn on Messages and iMessage

Conclusion

If you’re facing “Messages in iCloud not available,” it’s because your iMessage and iCloud Apple ID do not match.

Anyone with more than one Apple ID may face this issue. You can fix it by changing your iMessage Apple ID, updating iOS, reactivating iMessage, and turning on Messages in iCloud. 

If you have any other ideas or suggestions, we encourage you to suggest them in the comments below.

For the past 7 years, Farhad has been tinkering with phones, laptops, power banks, etc. When he's not writing, he's devouring info about new products launch.

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