Ring Doorbell Keeps Going Offline? (Try these Fixes!)

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Ring doorbells are popular home security devices that allow you to see and speak to guests who come to your front door without leaving the couch.

These smart doorbell cameras can record a period of time, allowing you to rewind the day and see who showed up at your doorstep, noting visitors you may have missed, verifying the arrival of packages, and ignoring pesky solicitors if need be.  

Once used, Ring doorbells become beloved by their users, which makes it even more frustrating when the Ring doorbell goes offline and even more infuriating when this problem continues to occur.

This article will step you through possible fixes for when your Ring doorbell keeps going offline.

How to Fix Ring Doorbell that Keeps Going Offline

If your Ring doorbell keeps going offline, you need to ensure that you have a stable Wi-Fi connection and that there are no power disruptions. And also, make sure to enter the correct WiFi password in the Ring app.   

Why Does Ring Doorbell Keep Going Offline?

Generally, the reason for your Ring doorbell to go offline falls into one of three categories:

  • Battery issues: Low or faulty battery.
  • Power issues: Doorbell transformer doesn’t transmit enough power to your device. 
  • Connectivity Issues: Poor or no Wi-Fi connection.

While there might be other reasons, they are typically in the category of atypical, fringe ones. When your Ring doorbell goes offline, and you don’t know what caused it, it helps to work from the most obvious reason out, using the process of elimination until you fix the problem.

1. Check Your Wi-Fi Connection

Wi-Fi connection tends to be notoriously finicky, so if there is an issue with the Wi-Fi, it will affect the connection to the Ring doorbell.

check wi-fi connection to fix Ring doorbell connectivity issues
Check Wi-Fi connection to fix Ring doorbell connectivity issues. Herby Jasmin/Gotechtor

The first point of checking should be the router in the residence. Take a look at the router and confirm that all of the expected lights are coming up green.

Routers are typically uniform in the intuitive form of lighting, meaning that green means things are fine with the connection at the router connection point. Still, other lights like orange and red indicate problems.

Wi-Fi can also be spotty when it is inclement weather in the area or if your ISP provider is running any firmware or service updates. 

If the router is not checking out, there might be an outage in the area. So check other devices or online tools that track localized outages using your cell data on your phone or tablet.

Either way, you should power cycle the router by unplugging it for 10 to 20 seconds, then plugging it back and allowing it to run its initialization protocols. This only can restore the connectivity.

If you feel your router is faulty, the best choice would be to get a router that can deliver the signal your Ring camera demands.

2. Ring Doorbell Location

Another potential connectivity problem is often overlooked. Since the Ring doorbell operates inside a Wi-Fi connection, it must be in the range of a Wi-Fi connection.

Ring Doorbell mounted on wall
Ring doorbell mounted on a wall. Herby Jasmin/Gotechtor

Therefore, where the Ring doorbell is placed relative to the router is important to optimal connectivity. Many routers operate at multiple frequencies, too, 2.4 GHz and 5GHz.

You must ensure that you connect the Ring to the same network as the devices you use to access its camera.

The material of the residence is also important for connectivity. Metal, brick, and concrete are notorious for blocking Wi-Fi signals or depleting their strength.

This is especially true for a higher frequency (5 GHz) because it is less forgiving in terms of interference. The materials between the Ring and the router can, therefore, negatively impact the strength of the signal.

If other connected devices heavily tax the network, it may deplete the resources available for the Ring to stay online consistently.

3. Ring Doorbell Has a Low Battery

The Ring doorbell issues a lot of notifications, many of which are to motions that could be anything from a passing car or a scurrying animal.

Ring doorbell low battery notification
Ring doorbell low battery notification. Herby Jasmin/Gotechtor

Many people don’t care for the constant notifications. So they turn them off and only check the Ring camera backlogs when they want to find something out.

If you’ve turned off the notification for low battery, you may not realize that the Ring battery is low.

A helpful tip in this regard is occasionally check the Ring app, which features a battery symbol that will let users know if the doorbell needs a battery change.

Some people have multiple Ring devices around their homes. So it is important to label the doorbells on the app accordingly to distinguish between those requiring a battery and those that do not.

4. There is a Power Outage or Surge

Needless to say that a Ring doorbell hardwired to your home will require the residence to have the power to operate.

Ring Doorbell goes offline due to power outage
Ring doorbell goes offline due to a power outage. Herby Jasmin/Gotechtor

Even if it’s running on battery, no power in the home will eliminate Wi-Fi from operating, resulting in the Ring being down at least to practical usage. 

Power surges are another issue that can disrupt connectivity. If you have tripped a breaker, then the electric network might be running too many devices joined to that particular breaker.

Once you’ve reset the breaker switch, most Ring doorbells reconnect without user interference. If you are unsure if the Ring is back up, you can check for its app on your device.

Finally, it is possible that the Ring doorbell wiring was done with a low voltage. You can check the Device Health in the Ring app to ensure that the appropriate voltage is directed to the Ring. You’ll need to adjust the wiring to supply adequate power if it isn’t.

5. Factory Reset Your Ring Doorbell

If none of the fixes in this article works, you can always reset your Ring doorbell. This will erase all settings and information from the device—but it’s a simple process: just press & hold down on the little button by its battery compartment until it begins flashing.

Factory reset Ring Doorbell
Factory reset Ring Doorbell. Herby Jasmin/Gotechtor

Once the reset is complete, wait for the device to reboot. After that, you’ll need to re-establish its connection with your network and add it back into the app.

Contact Ring Support

If you made it this far, and your Ring doorbell is still going offline, it might be time to contact Ring customer support for more assistance. Their support team can help you in a better way.

Final Thoughts on Ring Doorbell Going Offline

The Ring doorbell offers an easy and convenient way to keep your home safe—although dealing with its connectivity issues can be quite annoying, it is usually not hard to fix.

I hope this assisted you in fixing the Ring doorbell connectivity issues. If you fixed the problem with any other solution, please share it in the comments section.

FAQs

How do I get my Ring Doorbell to go back online?

To get your Ring doorbell, you should restart the device. This will clear any memory issues and reset it to factory settings.

Why did my Ring Doorbell disconnect from Wi-Fi?

The main reason why your Ring doorbell disconnects from Wi-Fi is that you temporarily lose power. This could come from a loose wire in your router setup, a Wi-Fi password change, or a discharged battery.

Why does My Ring Doorbell not work sometimes?

Your Ring doorbell may sometimes not work because of a lack of power, weak batteries, poor Wi-Fi connection, and/or faulty home wiring.

Photo of author
Herby has a healthy obsession with all things technology, especially smartphones. He loves to rip things apart to see how they work. He is responsible for the editorial direction, strategy, and growth of Gotechtor.

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