Xfinity Stream is a popular streaming service that allows users to watch live TV, on-demand videos, and recordings on their Roku devices.
However, sometimes users encounter issues with Xfinity Stream not working on Roku. This can be frustrating, but there are several steps that you can take to fix the issue.
The following 7-point guide will walk you through all of the necessary steps you need to perform in order to achieve a resolution to this frustrating problem. Let’s get started.
Before we dive into the fixes, let’s take a look at some of the most common causes of Xfinity Stream not working on Roku.
Here are the top reasons causing problems with the Xfinity app on your Roku:
- Outdated Xfinity app
- Network connection (WiFi)
- Unsupported Xfinity Stream file formats
- App conflicts on your Roku
- Settings issue with the Roku player
- Temporal outage with the Xfinity servers
- Xfinity account issues (suspension/limits)
Now that you know what might cause the Xfinity Stream app to stop working on your Roku, it should make it easier to pinpoint the problem and find the appropriate fix.
Verify Your Internet Connection
The first step in fixing Xfinity Stream not working on Roku is ensuring your internet connection is working properly.
This step should be an unqualified initial step in any problems with accessing Roku apps overall as any app with streaming capability will require an active internet connection.
Follow these steps to check your Roku device’s internet:
- Go to the Settings menu.
- Select the Network tab.
- Choose Check Connection.
If you find that your device is not connected to the internet, try restarting your router and modem.
You can do this by simply disconnecting it from its power source. Plug it back in several seconds later, allowing the initialization protocols to run, then verify that the Roku is connected to the WiFi.
Restart Or Power Cycle the Roku
If your internet connection is working fine, the next step is to restart your Roku device. To do this:
- Go to Settings.
- Choose the System tab.
- Select System Restart.
- Wait for your Roku device to restart, then try relaunching Xfinity Stream.
If you want a faster method, you can power cycle the Roku by unplugging it from its power source for about 15 seconds, then plugging it back in.
Power Cycle Your Modem or Router
If your router or modem isn’t working, Xfinity Streaming won’t work on your Roku without an internet connection.
To troubleshoot any potential internet issues, you’ll need to power cycle your router.
- Unplug your router and modem for 15 seconds.
- Reconnect the power cords.
- Ensure that all cords and cables are securely connected at both ends.
Wait a few minutes until the modem and router lights come on. Try again to see if the Xfinity stream is still not working on your Roku.
Update the Xfinity Stream App
Make sure that your Xfinity Stream app is updated to the latest version. To check for updates, follow these steps:
- Go to the Roku home screen and navigate to the Xfinity Stream app.
- Press the asterisk (*) button on your Roku remote.
- Then, select “Check for updates.”
If an update is available, install it and then try relaunching Xfinity Stream.
Reinstall the Xfinity Stream App
If updating the app doesn’t work, try deleting and reinstalling the Xfinity Stream app.
- Go to the Roku home screen and navigate to the Xfinity Stream app.
- Press the asterisk (*) button on your Roku remote.
- Then, select “Remove Channel.”
Once the app is deleted, restart your Roku device as outlined in an earlier step and then reinstall the Xfinity Stream app from the Roku Channel Store. After installing the app, try relaunching Xfinity Stream.
Clear Data and Cache
If the above steps don’t work, try clearing the cache and data for the Xfinity Stream app.
To clear the cache of the Xfinity Stream app, you need to remove the channel. This will remove all the data associated with the app.
- Go to the Roku home screen and navigate to the Xfinity Stream app.
- Press the asterisk (*) button on your Roku remote.
- Select “Remove Channel.”
Restart your Roku device and reinstall the Xfinity Stream app from the Roku Channel Store.
Remove Firewall, VPN, and AdBlocker Software
While third-party apps can improve your Roku user experience, they can prevent Xfinity from working on Roku.
If you’ve installed any firewall, VPN, or ad blocker software, we recommend you uninstall or at least turn them off while testing Xfinity Stream.
Go to Settings > Applications and uninstall any apps you may have downloaded.
Check for Xfinity Local Outage
There are times when Xfinity does not work on your Roku because of Xfinity servers outage, and not because of a problem on your end.
There are not many Xfinity server outages, but when they happen, the content will not be available.
Here’s how to check for Xfinity local outages:
- Visit the Xfinity status center page.
- Scroll down and click the “Check for outages” button.
- Enter your service address to search for outages in your area.
If there’s an outage in your area, you’ll have to wait until they’re back online. If there are no outages in your area, you should contact Xfinity customer support for help.
Reset Roku Device to Factory Settings
If none of the above steps worked, try resetting your Roku device to its factory settings.
To do this:
- Go to Settings.
- Select System.
- Choose Advanced System Settings.
- Then, select Factory Reset.
It is important to remember that resetting your device to factory settings will delete all apps, settings, and preferences, so make sure to back up any important data before resetting.
Once your device is reset, reinstall the Xfinity Stream app and try relaunching it.
Contact Xfinity Customer Support
If you’ve tried all of the above steps and Xfinity Stream is still not working on your Roku device, it’s time to contact Xfinity customer support.
They may be able to assist you with any account-related issues or offer additional troubleshooting steps to fix the problem. You can contact them via phone or a live chat from their official website.
The tech from Xfinity will review the steps that you have already taken and will then make additional suggestions.
Wrap-Up: Xfinity Stream Not Working
In conclusion, Xfinity Stream not working on Roku can be frustrating for those who wish to use the app, but there are several steps that you can take to fix the issue.
These steps include:
- Checking your internet connection
- Restarting your Roku device
- Updating the Xfinity Stream app
- Deleting and reinstalling the app
- Clearing cache and data
- Removing any firewall, ad blocker, or VPN
- Checking for local Xfinity outage
- Resetting your Roku device
- Contacting Xfinity customer support.
By following these steps, you should be able to resolve the issue and get back to streaming your favorite shows and movies on Xfinity Stream.
