Apple is reaching out to iPhone Duo buyers with a survey focused on some of the biggest compromises of its first foldable iPhone, including the display crease and under-screen camera.
The questionnaire arrives roughly two weeks after the Duo’s October 23 launch, giving early buyers time to experience the device before sharing their impressions.
Among the questions, Apple wants to know how noticeable the inner display crease is and whether the under-screen camera affects everyday use.
Those are two areas that attracted criticism when the $1,999 foldable first reached customers.
Apple Wants to Know What Buyers Think of the Display and Camera
The survey begins by asking customers why they purchased the iPhone Duo.
Possible answers include wanting to experience Apple’s first foldable, making an impulse purchase, or buying now because they expect smartphone prices to increase.
From there, Apple turns its attention to the hardware.
Buyers are asked how noticeable they find the crease running across the inner display and whether the camera hidden beneath that screen becomes distracting during regular use.
The questionnaire also asks about satisfaction with the camera’s image quality.
These questions address some of the trade-offs Apple made to deliver its first foldable design.
The 4-megapixel under-display camera offers considerably lower resolution than the cameras found on Apple’s conventional iPhones, making it one of the Duo’s more obvious compromises.
Its 5.4-inch outer display has also divided opinion. While some buyers appreciate the compact size, others find it restrictive compared with larger modern iPhones.
Apple concludes the survey with an open-ended question asking what customers would add or change.
One respondent suggested bringing iPad apps to the Duo’s larger inner display, including professional software such as DaVinci Resolve and Affinity.
Some Early iPhone Duo Complaints Aren’t Mentioned
Interestingly, the survey questions shared so far don’t appear to address every issue reported since launch.
Some early buyers experienced inner display cracks near the hinge, including an Australian owner who reported damage after opening the device fewer than 20 times.
Other concerns, such as apps that haven’t been optimized for the foldable layout, also seem absent from the questionnaire.
Touch ID may be another area Apple is examining. Although it wasn’t included in every version of the survey shared publicly, at least one respondent reported receiving a question about the fingerprint sensor.
That suggests Apple may be distributing different sets of questions to different customers.
What the Feedback Could Mean for the Next iPhone Duo
Customer surveys are a routine part of Apple’s product development process, particularly after introducing new hardware.
However, the timing is notable given that the Duo represents Apple’s first entry into the foldable smartphone market.
The questions suggest Apple is paying particular attention to whether buyers are satisfied with the compromises required by the design.
That doesn’t necessarily mean the company is planning immediate changes to the crease, camera, or outer display.
Still, early-adopter feedback could help shape future versions of the iPhone Duo, especially if customers consistently identify the same frustrations.
