Ring doorbells are a preferred option for homeowners seeking a practical and trustworthy home security solution.
Among the Ring doorbell’s key attributes is its live-view function, which allows you to observe and hear any activities happening at your front door in real-time.
When your Ring’s doorbell Live View is not working, however, it can make you feel frustrated and less secure.
This guide will discuss the most common causes of this type of malfunction and provide troubleshooting solutions for how to fix the Ring doorbell’s live-view not working.
Why Is My Ring Doorbell Not Showing Live?
The most common reason why your Rind doorbell is not showing live is a poor connection between your Ring device and your router.
Slow internet upload and download speeds can also cause your Ring doorbell “Live View” feature not to work.
Now that you know why your Ring doorbell is not showing live, it should be easier to pinpoint the problem and find the appropriate fix.
Ring Doorbell Live View Not Working
If you have issues with your Ring doorbell Live View not working, follow these steps to troubleshoot the problem:
Check Wi-Fi Connection
If you’re having trouble accessing the live view on your Ring doorbell, the first thing you should check is your Wi-Fi connection.
A weak or unstable Wi-Fi signal can cause your Ring doorbell to go offline, making it difficult to access the live-view feature. Fortunately, there are a few things you can do to fix this issue.
One option is to move your router closer to your Ring doorbell. This can help to strengthen the Wi-Fi signal through proximity and ensure a more stable connection.
Alternatively, you may want to consider purchasing a Wi-Fi extender to boost your signal.
This device can help to extend the range of your Wi-Fi signal, making it easier for your Ring doorbell to maintain a consistent connection.
Update the Ring App
Another common reason for Ring doorbell live-view not working is outdated app software.
Ring regularly releases updates to its app to fix bugs and improve performance, so if your smart device’s app is due for an update, you might not have the latest version of changes.
Without the latest updates, it may not work properly with your Ring doorbell.
To update your Ring app, follow these steps:
- Go to the App Store or Google Play Store and search for Ring
- If there is an “Update” indicator saying an update is available, click on it to download and install the newest fixes.
Check to see if your Ring doorbell still has issues with Live View.
Verify Your Ring Doorbell Battery Health
Some Ring doorbells are wired directly to the house’s electrical system, while many are battery-powered.
The live view functionality is battery intensive feature. So if your Ring doorbell is running low on battery, the live view mode could be disabled.
To check your Ring doorbell’s battery level, open the Ring app and go to the “Device Health” section. If the battery level is low, you will need to recharge your Ring device.
Once it’s fully charged, try checking whether Live View is still not working on your Ring doorbell.
Restart Your Ring Doorbell
As is the case with many electronics, sometimes it just takes a simple reboot to solve the connectivity problem.
If your Wi-Fi connection is not the issue, the next step is to restart your Ring doorbell.
Here’s how to restart your Ring doorbell:
- Press and hold the orange button on the back of the device for 20 seconds.
- Wait for the light to flash, indicating that the device has been reset.
See if the Live View feature still doesn’t work on your Ring doorbell.
Is the Ring Doorbell Connected to the Right Wi-Fi Network?
Another potential issue is that the Ring doorbell may not be connected to the correct Wi-Fi network.
To fix this, go to the Ring app and select “Device Settings” for your doorbell. From there, click on “Wi-Fi Network” and make sure that the correct network is selected.
If not, choose the correct network and enter the password if prompted, then check if the live view functionality works.
Disable VPN Or Proxy Connections
VPNs hide the location of smart devices, but they can also trick Ring doorbells into thinking that the device is not correctly configured to the Wi-Fi network.
Proxy connections can also cause issues with Ring doorbell live-view for the same basic reason.
If you are using a VPN or proxy connection, try disabling it on your smartphone and see if that solves the problem.
Check Your Router Settings
Sometimes, router settings can also cause issues with Ring doorbell live view. To fix this, log in to your router’s settings and ensure your Ring doorbell can access the internet.
Check to see if any blocked ports or firewall settings may also be interfering with your Ring doorbell’s connection.
Reset Your Wi-Fi Network
If none of the above steps work, the final option is to reset your network. This will reset all of your network settings to their factory default values and may help to fix any issues with your Ring doorbell live view.
To reset your network, unplug them from the power source, wait for 30 seconds before plugging them back in, then turn them on again.
Once your network is back up and running, check to see if your Ring doorbell live view is working.
Contact Ring Customer Support
It may be worth considering that the doorbell itself may be faulty if you’ve tried all the other troubleshooting steps and still are experiencing problems with Live View.
You will need to contact Ring’s customer service team in this case. Depending on the issue, they may recommend replacing or repairing the doorbell.
Wrap-Up: Ring Doorbell Live View Not Working
If you’re having problems with Ring Live View not working, hopefully, the troubleshooting steps above will have helped.
These include checking your Wi-Fi connection and the battery or power source. Also, try to update the Ring app or reset the doorbell
If you find something that works, please let us know in the comments.
