Gotechtor select and review products independently. When you purchase through our links, we may earn a commission. See our ethics statement.

How to Fix Google Play Store “No Connection – Retry” Error

Updated on
Fact checked and reviewed

Writer, Android

Chizara is a technical writer who loves learning new things and sharing her knowledge with people in simple, clear terms. As part of her coursework, she is learning about Extended Reality and the Metaverse. She currently serves as a writer at Gotechtor covering all things Android.

Learn about Gotechtor

If you’ve used an Android device for some time, you must have encountered the “Server Error No Connection Retry” error.

When that happens, you can’t access the Play Store. Whether you’re trying to download a new app or update an existing one, this error message can be incredibly frustrating. 

Fortunately, there are ways to solve this problem, and they’re typically not too hard to do, provided you know what to look for.

In this guide, we explain why you are facing the “Server Error No Connection Retry” error on Google Play Store and provide solutions to help you get back to browsing and downloading your favorite apps in no time. Let’s dive in.

Why Is Play Store Saying “Server Error No Connection Retry”?

If you keep getting the “Server Error No Connection Retry” error, you need to check your internet connection, as a poor internet connection from your WiFi or mobile carrier can cause this error.

Other reasons for the server errors on the Play Store include the following:

  • Corrupt or accumulated app cache.
  • Incorrect date and time settings.
  • Having the wrong language selected in the Google Play Store app.
  • Incompatible Google Play Store updates.
  • Problems with your Google account.

How to Fix Google Play Store Server Error No Connection Retry

If Google Play Store says “Server Error – Retry,” you need to ensure that Wi-Fi or cellular data is turned on and clear the Play Store cache.

1. Restart Your Android Device

This is one of the first things to do when encountering an Android problem. A glitch in the system can cause an issue on the Google Play Store app. Restarting the device can solve this problem.

Restarting your phone will clear the RAM and all processes running. This gives your device a fresh start and can help to clear bugs.

To restart your Android device, please follow these steps:

  • Press down the ON/OFF button on the side of your device until you get a prompt like the one below.
Restart Your device
Restart Your Device. Screenshot: Chizara Ibeakanma/Gotechtor
  • Click on Restart to power off and power on the device.

Note: The interface you get may differ from the image above if you have a different Android brand. The buttons will still be the same.

2. Clear Google Play Store Cache

App cache saves frequently used data in an app, so the user doesn’t need to generate these files again when they open it.

This cache data might become corrupt or large and cause problems for your Android device.

Clearing the Google Play Store app cache can solve the “Server Error No Connection Retry” error.

To clear the cache of the Play Store, follow these steps:

  • Open Settings on your Android Device.
  • Go to Apps.
  • In the Apps list, click on Google Play Store.
  • Open Storage in the app info that comes up.
  • Click on Clear Cache.
Clear Google play store cache
Clear Google Play Store Cache. Screenshot: Chizara Ibeakanma/Gotechtor

You have now cleared the cache of the Google Play Store. This should stop the “Server Error No Connection Retry” error on the Google Play Store. You can open the app now to test. It should open without the error prompt.

If this fix doesn’t work, hang on. The next fix is bound to work!

3. Change Date and Time Settings

If your device’s date and time settings are incorrect, it can create problems in the Google Play Store app.

You should change your time and date to “Automatic” to always have the correct time.

To change date and time settings, follow these simple steps:

  • Go to Settings.
  • Select the General Management tab.
General Management
General Management. Screenshot: Chizara Ibeakanma/Gotechtor
  • Click on Date and Time.
Date and time tab in settings
Date and Time tab. Screenshot: Chizara Ibeakanma/Gotechtor
  • Turn on the Automatic Date and Time button.
Automatic date and time
Turn on the Automatic Date and Time Button. Screenshot: Chizara Ibeakanma/Gotechtor

When you use the Google PlayStore app, it will open without the error prompt.

4. Log Out of and Back Into Your Google Account

If the fixes above do not work, log out and back into your Google account. This is also known as removing and re-adding your Google account.

This will reset the Google Play Store app and solve the “Server Error No Connection Retry” error. It will also sync all your existing data with your Google account.

To log out of and back into your Google account, follow these steps:

  • Go to Settings and click on “Accounts and Backup.”
Accounts and Backup panel
Accounts and Backup in Android Settings. Screenshot: Chizara Ibeakanma/Gotechtor
  • Click on Accounts.
Account tab in Accounts and back up
Click on the Accounts Tab. Screenshot: Chizara Ibeakanma/Gotechtor
  • Select the Google account you want to remove.
Select your google account
Select Your Google Account. Screenshot: Chizara Ibeakanma/Gotechtor
  • Click on the Remove Account button and confirm the action.
Remove account button
Remove the Google Account. Screenshot: Chizara Ibeakanma/Gotechtor
  • Go back to Accounts in Settings and click on “Add Account.“
Click on add account
Click on the Add Account Tab. Screenshot: Chizara Ibeakanma/Gotechtor
  • Select “Google” as the account type and confirm your identity.
Add account tab in settings Android
Select the Google Account Option. Screenshot: Chizara Ibeakanma/Gotechtor
  • Now, type in the email address of the Google account you just logged out of.
Sign back into your Google Account
Log Back into Your Google Account. Screenshot: Chizara Ibeakanma/Gotechtor

You might be asked to accept the terms and conditions when you reopen the Google Play Store app. Do so, and the app will start working optimally.

5. Uninstall Google Play Store Updates

Some Google Play Store updates are incompatible with certain devices. You can try to uninstall all previous updates from your Play Store app and see if this fixes it.

Follow these steps to uninstall the updates:

  • In the Apps list in Settings, select Google Play Store.
  • Click on the menu icon at the top right of your screen (three vertical dots).
  • Click on Uninstall Updates.
uninstall google play updates
Uninstall Google Play Store Updates. Screenshot: Chizara Ibeakanma/Gotechtor
  • You will be asked if you want to replace the app with the factory version. Click OK.

You have now uninstalled all updates. Restart your phone and try opening the Google Play Store. You should no longer get the “Server Error No Connection Retry” error.

6. Uninstall VPN

VPNs provide a range of benefits, including improved internet security and blocking Google from monitoring your online activities.

Furthermore, it allows you to bypass location-based content restrictions by altering your virtual location.

However, to ensure you’re not getting any Google Play Store errors, it is important to uninstall or disable any VPNs on your Android device, as the app relies on your location, and any modifications may cause issues.

7. Clear Google Services Framework Cache

The Google Services Framework app maintains and updates the apps on your Android device in the background. It syncs and stores device data for a seamless phone experience.

Clearing the Google Services Framework cache could solve your Google Play Store problems.

Follow the steps below to clear the Google Services Framework Cache.

  • Open the Settings app and go to the Apps tab.
  • In the list of apps, search for Google Services Framework. If you cannot find the app, click the three-dot button to load the menu and click “Show System Preference” or “Show All Apps.” This will show all System apps.
  • Now, go to Storage and then click on Clear Cache.
  • You can also force-stop the app by clicking on the Force Stop button.

Restart your device and open the Google Play Store app. It will open without the “Server Error No Connection Retry” error.

8. Clear Google Play Services Data

Sometimes, clearing the Google Play Services data fixes Google Play Store problems.

Clearing an app’s data is easy. Follow the steps below to do so.

  • Open Settings and go to Apps.
  • Search for the Google Play Services app in the apps list.
  • Now, click on the Storage option.
  • Tap on Clear Data to delete the app’s data.

Open the Play Store app to see if you still get the “No Connection – Retry” error message.

9. Factory Reset Your Device

As a last resort, you could consider factory resetting your Android device. This will return it to its default settings and erase all your data, files, and downloaded apps.

Please ensure that all your important files and data are backed up safely in your cloud storage service.

To factory reset your phone, follow these simple steps:

  • Go to the Settings app and then click on the General Management tab.
  • Click on Reset.
  • Choose Factory Data Reset. This will wipe out your phone and erase all of your data.
  • Click the Reset button to reset your phone to the factory settings completely.

After resetting your phone, restart the phone and then open the Google Play Store. The problem will be fixed now.

Final Thoughts on Fixing “Server Error No Connection Retry” Error

Problems with the Google Play Stop are quite common and always a pain. Being unable to access new apps or update old ones can be discouraging.

These fixes will resolve this problem and allow you to use the Google Play Store app again.

  • Restart your Android device
  • Clear Google Play Store cache
  • Change your device date and time settings
  • Sign out of and sign back into your Google account
  • Uninstall Google Play Store updates
  • Clear Google Services Framework cache
  • Clear Google Play Services data
  • Factory reset your Android device

We hope this solved the “Server Error No Connection” error. If you fixed the problem with any other solution, please share it in the comment section.

Writer, Android

Chizara is a technical writer who loves learning new things and sharing her knowledge with people in simple, clear terms. As part of her coursework, she is learning about Extended Reality and the Metaverse. She currently serves as a writer at Gotechtor covering all things Android.

Chizara Ibeakanma

's latest stories

Leave a Comment

Welcome to our community. We invite you to join our discussion. Please read and understand Gotechtor's community guidelines before participating. So be respectful and constructive and keep on topic.