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Getting the “No Internet Connection” error in Google Play Store? If your Google Play Store App keeps saying, “No internet connection. Make sure Wi-Fi or cellular data is turned on, then try again“, you are in the right place.

In this guide, we’ll discuss why you get this error and walk you through several troubleshooting steps you can try to fix it.

Why Does Google Play Store Say “No Internet Connection”?

One of the main reasons why Google Play Store says “No Internet Connection” is because of incorrect date and time. Using a VPN, weak mobile data or Wi-Fi connection, or a corrupted app cache may also cause the Google Play Store no internet connection problem.

1. Turn on Mobile Data and Wi-Fi

It goes without saying to check your connection to the internet when you get such an error. Follow the steps below to turn on mobile data or Wi-Fi connection.

  • Scroll down from the top of your screen to see the options.
  • Click on the mobile data button in the options to turn on your mobile data.
  • Also, turn on the Wi-Fi button if you would rather connect to Wi-Fi.
Mobile data and Wifi buttons
Mobile Data and Wi-Fi Buttons. Screenshot: Chizara Ibeakanma/Gotechtor

2. Reboot Your Device

Rebooting is usually one of the first steps to take when encountering an issue on your device. It clears your RAM and fixes temporary issues causing the error.

To restart your Android Device, please follow these steps:

  • Long-press the ON/OFF button on the side of your device until you get a prompt like the one below.
Options for restarting your android device.
Restart Your Device. Screenshot: Chizara Ibeakanma/Gotechtor
  • Click on Restart to power off and power on the device.

Note: The interface you get may differ from the image above if you have a different Android brand. The buttons will still be the same.

3. Change Date and Time Settings

Incorrect date and time settings can cause Google Play Store to malfunction and give an error.

To change date and time settings, follow these simple steps:

  • Go to Settings.
  • Select the General Management tab.
General management panel in Android settings.
General Management. Screenshot: Chizara Ibeakanma/Gotechtor
  • Click on Date and Time.
Date and time panel in general management settings
Date and Time tab. Screenshot: Chizara Ibeakanma/Gotechtor
  • Turn on the Automatic Date and Time button.
Automatic date and time button
Turn on the Automatic Date and Time Button. Screenshot: Chizara Ibeakanma/Gotechtor

4. Uninstall VPN apps

Using a VPN (Virtual Private Network) comes with many benefits. They increase security on the Internet and stop Google from tracking your searches. A VPN also helps you access location-restricted content by changing your location.

If you have any VPNs installed on your device, uninstall or disable them for your Google Play Store to work correctly. The Google Play Store app is based on location, and any changes to the location might affect it.

5. Try Another Google App

Sometimes, you might get the “No Internet Connection” because your device cannot connect to the Google Servers.

You can find a way around this by opening and using another Google App, like Google Photos or Google Docs, and then returning to the Google Play Store app.

Doing this might help you connect to the Google servers and enable you to use the Google Play Store app without hitches.

6. Clear Google Play Store Cache

A Corrupted Google Play Store cache can cause various issues with your phone, including internet connection and download errors.

So, clearing the Google Play Store app cache can solve the “No Internet Connection” error.

To clear the cache of the Play Store, follow these steps:

  • Open Settings on your Android Device.
  • Go to Apps.
Apps panel in settings
Apps Panel in Settings. Screenshot: Chizara Ibeakanma/Gotechtor
  • In the Apps list, click on Google Play Store.
Search for Google Play Store in the apps list.
Google Play Store in the Apps List. Screenshot: Chizara Ibeakanma/Gotechtor
  • Open Storage in the app info that comes up.
Storage panel for the google play store app
Google Play Store Storage. Screenshot: Chizara Ibeakanma/Gotechtor
  • Click on Clear Cache.
Clear cache button for Google Play Store
Clear Cache. Screenshot: Chizara Ibeakanma/Gotechtor

You have now cleared the cache of the Google Play Store. This should stop the “No Internet Connection” error on Google Play Store. You can open the app now to test. It should open without the error prompt.

If this fix doesn’t work, hang on. The next fix is bound to work!

7. Uninstall Google Play Store Updates

It is quite common for Google updates to be incompatible with some devices. To fix this, you will need to uninstall all previous updates.

  • In the Apps list in Settings, select Google Play Store.
Google Play Store in the Android Apps List
Google Play Store in the Apps List. Screenshot: Chizara Ibeakanma/Gotechtor
  • Click on the menu icon at the top right of your screen (three vertical dots).
Click on the hamburger menu icon
Click on the Menu Icon. Screenshot: Chizara Ibeakanma/Gotechtor
  • Click on Uninstall Updates.
Uninstall all Google Play Store Updates
Uninstall Google Play Store Updates. Screenshot: Chizara Ibeakanma/Gotechtor
  • You will be asked if you want to replace the app with the factory version. Click OK.
Click OK to confirm the uninstall
Click OK. Screenshot: Chizara Ibeakanma/Gotechtor

You have now uninstalled all updates. Restart your phone and try opening the Google Play Store. You should not get the “No Internet Connection” error anymore.

8. Allow Data and Other Permissions for the App

To allow data permissions for the Google Play Store, follow these steps:

  • Go to Settings and open the Apps List.
Apps Panel in Android Settinhs
Apps Panel in the Android Settings. Screenshot: Chizara Ibeakanma/Gotechtor
  • Select Google Play Store and open it.
Google Play store app in the android apps list
Google Play Store in Android Apps List. Screenshot: Chizara Ibeakanma/Gotechtor
  • Click on Mobile Data.
Mobile data panel in Google Play Store information
Mobile Data Panel in Google Play Store App Information. Screenshot: Chizara Ibeakanma/Gotechtor
  • Put on the data permission buttons.
Put on data permission buttons to allow for internet connection to Google Play Store at all times.
Put on Data Permission Buttons. Screenshot: Chizara Ibeakanma/Gotechtor
  • Go back to the App Info and search for App Settings.
  • Select the Permissions tab.
Permission tab in Google Play Store app settings
Permissions Tab in Google Play Store App Settings. Screenshot: Chizara Ibeakanma/Gotechtor
  • Make sure SMS, Storage, and Telephone are part of the allowed permissions.
Allow SMS, Storage, and Telephone Permissions
Allow SMS, Storage, and Telephone Permissions. Screenshot: Chizara Ibeakanma/Gotechtor

9. Log Out of and Into Your Google Account

Logging out of and into your Google account can reset your Google Play Store app and solve the “No Internet Connection” error. This will make all your existing data sync with your Google account.

Follow these steps to log out of and back into your Google account.

  • Go to Settings and click on “Accounts and Backup”.
Accounts and backup tab in Settings
Accounts and Backup in Android Settings. Screenshot: Chizara Ibeakanma/Gotechtor
  • Click on Accounts.
Click on the Accounts Panel. Screenshot: Chizara Ibeakanma/Gotechtor
  • Select the Google account you want to remove.
Select your Google account
Select Your Google Account. Screenshot: Chizara Ibeakanma/Gotechtor
  • Click on the Remove Account button and confirm the action.
Remove your Google acccount
Remove the Google Account. Screenshot: Chizara Ibeakanma/Gotechtor
  • Go back to Accounts and click on “Add Account“.
Click on the tab to add a google Account
Click on the Add Account Tab. Screenshot: Chizara Ibeakanma/Gotechtor
  • Select “Google” as the account type and confirm your identity.
Select the Google account option
Select the Google Account Option. Screenshot: Chizara Ibeakanma/Gotechtor
  • Now, type in the email address of the google account you just logged out of.
Log Back into Your Google Account. Screenshot: Chizara Ibeakanma/Gotechtor

You are now logged back into your Google account. This should reset the Google Play Store app.

10. Factory Reset your Device

A factory reset should always be the last resort, but this might be your only option for your Play Store connection problem if all fails.

Back up all your important data and files in a cloud storage service of your choice, as a factory reset will clear all your data. Here’s a step-by-step guide to safely back up your Android phone.

To factory reset your phone, follow these simple steps:

  • Open Settings and go to General Management.
General Management tab in Android settings
General Management Tab in Android Settings. Screenshot: Chizara Ibeakanma/Gotechtor
  • Click on Reset.
Reset tab in general management settings
Reset Tab in General Management. Screenshot: Chizara Ibeakanma/Gotechtor
  • Choose Factory Data Reset. It will wipe out your phone and erase all of your data.
Factory data reset button in Reset settings
Factory Data Reset Tab. Screenshot: Chizara Ibeakanma/Gotechtor
  • Click the Reset button to reset your phone to the factory settings completely.
Reset button to reset android device to factory settings
Reset Button. Screenshot: Chizara Ibeakanma/Gotechtor

After the resetting process is complete, restart your phone. The “No Internet Connection” problem will be gone.

Final Thoughts on Google Play Store Internet Connection Problem

As you can see, it’s easy to fix the Google Play Store “No Internet Connection” problem on your Android device.

We hope one of these fixes worked and your Play Store is opening and working properly now.

Let us know if this helped fix this problem. If you found success doing something else, leave me a comment below!

Photo of author
Chizara is a technical writer who loves learning new things and sharing her knowledge with people in simple, clear terms. As part of her coursework, she is learning about Extended Reality and the Metaverse. She currently serves as a writer at Gotechtor covering all things Android.

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