Getting the “This Account Does Not Have iCloud Music Enabled” error when attempting to use Apple Music on your iPhone, iPad, or Mac devices?
If you’ve received this message, don’t worry, there’re multiple steps you can take to troubleshoot this error. This helpful list will provide you with a few methods to get the iCloud Music Library to work again.
We recommend going through the steps in order. Check to see if the issue has been resolved, moving on to the subsequent steps if it has not.
Is Apple Music Down?
If the problem stems from the Apple Music service being down, there is not much that you can do to resolve the issue. However, when this happens, the service is rarely down for long. So once the Apple Music service is back operational, the issue will likely go away.
In order to verify if the Apple Music service is down, you can visit the Apple System Status page. This page lists the uptime statuses of all Apple services. Simply locate the indicator for Apple Music on this page, and look for the indicator next to it.
If the indicator is anything but green, Apple Music is having issues and is the very likely reason for your error message. If the indicator is green, the services are operational and you can move on to the next step.
Turn on Sync Library
Once you know that Apple’s servers are working fine, you’ll want to make sure that “Music Library Sync” is enabled. The steps below will show you how to check if “Sync Library” is on, whether you’re using your Mac or iPhone.
On your iPhone, follow these steps.
- Open the Settings app
- Scroll down and tap on Music.
- Make sure that the toggle next to “Sync Library” is green.
If you’re using a Mac computer, follow these steps.
- Open the Apple Music app.
- At the top of your screen, click on Music.
- Then click on Preferences from the dropdown menu.
- Go to the General tab and select the Sync Library checkbox to turn it on.
- Then, click the OK button to confirm your selection.
You should note that you need to subscribe to Apple Music or iTunes Match to see the option to turn on Sync Library.
For other devices, you can access your music library without having to turn on Sync Library. You can either go to music.apple.com or use the Apple Music app if the device supports it.
Rebooting Your Device
The tried and true method of turning a device off and on again does the trick more than people might expect. You can restart your Mac device by choosing Restart from the Apple Menu.
You can reboot certain iPhones and iPad models by holding down the Power and Volume Up buttons simultaneously until a screen slider appears. Then, drag the slider all the way to the right. Your phone should turn off.
For older models of most devices, you simply need to depress the power button and wait for the power off slider to appear. For step-by-step instructions for all models, check our “How to restart an iPhone” guide.
Turn your phone back on and check if you still get the “iCloud music library can’t be enabled” error. If so, we still got a few steps for you to try.
Make Sure Device Is Up To Date
Sometimes Apple Music updates need to reconcile with new iOS versions. Therefore it requires that certain aspects of an iOS update are applied to a device. For this reason, the device may not appropriately log on to the iCloud.
Updating your iOS device is just a couple of steps away.
- Open the Settings app
- Tap the General section
- Select Software Update
This will notify you if there are any system updates available, then prompt you to take such action.
PC users can try this as well. You can update your Mac computer with the Software Update found in the System Preferences menu. If you own a Windows computer, you can simply launch iTunes and use Check For Updates from the Help menu.
Check Your Internet Connection
This one might seem obvious. If you’re trying to access Apple Music from a device not currently connected to the internet, you’ll have connection issues. Therefore, your account won’t be recognized.
If there’s a connection problem, sometimes putting your device on Airplane Mode then turn it off again will restore the connection.
It’s also possible that you’re simply too far from your network’s connection point (router), or you may need to reboot your router itself. You can simply do that by disconnecting it from its power source and plugging it back in. This will trigger a power cycle.
Re-Sign In With Your Apple ID
Sometimes a simple re-signing into your Apple account does the trick too. From the Mac or a PC launch the Music or iTunes app. Then, go under your account, and choose to Sign Out. Restart the device, and choose Sign In this time.
On an iPad or iPhone, from the Settings menu access the iTunes & App Store, select your Apple ID, then choose to Sign Out. After restarting the device, follow the same steps to sign back in.
Reset Network Settings
If you’ve ruled out everything else, try resetting your network settings. The steps below will show you how.
- Open the Settings app, and Tap General.
- Scroll down and tap Reset.
- Tap Reset Network Settings.
- If prompted, enter your passcode.
- Tap Reset Network Settings.
A word of caution though on this approach. This will remove your Wi-Fi networks and passwords, cellular settings, and virtual private network (VPN) configurations.
We hope one of these methods was able to provide you with the solution to the “This Account Does Not Have iCloud Music Enabled” error message.
If nothing has worked, you can certainly always contact Apple’s customer service by making a Genius Bar reservation. Explain the issue and all of the things you’ve tried. The Genuises should be able to assist you from there.
If you have any comments or concerns, please use the comment section below.