Getting the “This Account Does Not Have iCloud Music Enabled” error when attempting to use Apple Music on your iPhone, iPad, or Mac devices?
If you’ve received this message, don’t worry, there’re multiple steps you can take to troubleshoot this error. This helpful list will provide a few methods to get the iCloud Music Library to work again.
We recommend going through the steps in order. Check to see if the issue has been resolved, moving on to the subsequent steps if it has not.
How to Fix This Account Does Not Have iCloud Music Enabled
If you see “This Account Does Not Have iCloud Music Enabled,” you need to ensure that iCloud Music is enabled on your device. To turn on Sync Library on your iPhone or iPad, go to Settings > Tap Music > Turn on Sync Library.
If this doesn’t fix the problem, don’t panic, there are several other troubleshooting tips to fix this issue. Follow every step below, and I’m confident you’ll fix this error message.
1. Check if There Are Any Apple Music Outages
If the problem stems from the Apple Music service being down, there is not much you can do to resolve the issue.
However, when this happens, the service is rarely down for long. So once the Apple Music service is back operational, the issue will likely go away.
To verify if the Apple Music service is down, you can visit the Apple System Status page. This page lists the uptime statuses of all Apple services. Simply locate the indicator for Apple Music on this page, and look for the indicator next to it.
If the indicator is anything but green, Apple Music is having issues and is the very likely reason for your error message. If the indicator is green, the services are operational, and you can move on to the next step.
2. Turn on Sync Library
Once you know that Apple’s servers are working fine, you’ll want to make sure that “Music Library Sync” is enabled. The steps below will show you how to check if “Sync Library” is on, whether you’re using your Mac or iPhone.
On your iPhone, follow these steps.
- Open the Settings app.
- Scroll down and tap on Music.
- Make sure that the toggle next to “Sync Library” is green.
If you’re using a Mac computer, follow these steps.
- Open the Apple Music app.
- At the top of your screen, click on Music.
- Then click on Preferences from the dropdown menu.
- Go to the General tab and select the Sync Library checkbox to turn it on.
- Then, click the OK button to confirm your selection.
You should note that you need to subscribe to Apple Music or iTunes Match to see the option to turn on Sync Library.
For other devices, you can access your music library without having to turn on Sync Library. You can either go to music.apple.com or use the Apple Music app if the device supports it.
3. Restart Your Device
The tried and true method of turning a device off and on again does the trick more than people might expect. You can restart your Mac device by choosing Restart from the Apple Menu.
You can reboot certain iPhones and iPad models by simultaneously holding the Power and Volume Up buttons until a screen slider appears. Then, drag the slider all the way to the right. Your phone should turn off.
For older models of most devices, you need to depress the power button and wait for the power off slider to appear. For step-by-step instructions for all models, check our “How to restart an iPhone” guide.
Turn your phone back on and check if you still get the “iCloud music library can’t be enabled” error. If so, we still got a few steps for you to try.
4. Ensure Your Device Is Up-to-Date
Sometimes Apple Music updates need to reconcile with new iOS versions. Therefore it requires that certain aspects of an iOS update are applied to a device. For this reason, the device may not appropriately log on to iCloud.
Updating your iOS device is just a couple of steps away.
- Open the Settings app
- Tap the General section
- Select Software Update
This will notify you if any system updates are available, then prompt you to take such action.
PC users can try this as well. You can update your Mac computer with the Software Update in the System Preferences menu.
If you own a Windows computer, you can launch iTunes and use Check For Updates from the Help menu.
5. Check Your Internet Connection
This one might seem obvious. You’ll have connection issues if you’re trying to access Apple Music from a device not currently connected to the internet. Therefore, your iCloud account won’t be recognized.
If there’s a connection problem, sometimes putting your device on Airplane Mode and then turning it off again will restore the connection.
It’s also possible that you’re too far from your network’s connection point (router), or you may need to reboot your router itself. To do that, disconnect it and plug it back into the power source. This will trigger a power cycle.
6. Sign Out of Apple ID and Sign In Again
Sometimes a simple re-signing into your Apple account does the trick too. From a Mac or a PC, launch the Music or iTunes app. Then, go under your account, and choose to Sign Out. Restart the device, and choose Sign In this time.
On an iPad or iPhone, access the iTunes & App Store from the Settings menu, select your Apple ID, and then choose to Sign Out. After restarting the device, follow the same steps to sign back in.
7. Check Date and Time
An incorrect date and time could be why you’re getting the iCloud music error message.
The incorrect dates and times may indicate that your phone has been hacked, causing Apple to flag your device as suspicious, resulting in this error message. To fix this, ensure that your date and time settings are up to date.
To change the date and time on your iPhone or iPad, tap Settings > General > Date & Time. Check that Apple Music is working correctly after configuring your Date & Time settings correctly.
Mac Users: Click System Preferences from the Apple menu and choose Date & Time. Ensure your Date and Time settings are set to Automatic and your Time Zone.
8. Reset Network Settings
A faulty network connection could also be the culprit for the “This account does not have iCloud music enabled” error message.
If you’ve ruled out everything else, try resetting your network settings. The steps below will show you how.
- Open the Settings app, and Tap General.
- Scroll down and tap Reset.
- Tap Reset Network Settings.
- If prompted, enter your passcode.
- Tap Reset Network Settings.
A word of caution, though, on this approach. This will remove your Wi-Fi networks and passwords, cellular settings, and virtual private network (VPN) configurations.
Final Thoughts on iCloud Music Not Enabled
We hope one of these methods could provide you with the solution to the “This Account Does Not Have iCloud Music Enabled” error message.
If nothing has worked, you can always contact Apple’s customer service by making a Genius Bar reservation. Explain the issue and all of the things you’ve tried. The Apple technicians should be able to assist you from there.
If you have any feedback or questions, please don’t hesitate to comment below.