Fixing AirPods connection issues isn’t a clean cut-and-dried process, though. There’s not a definitive way to know for sure why your AirPods keep disconnecting. It could be the sensors inside the AirPods, or maybe the microphones or Bluetooth interference.
To get a sense of your AirPods connection issues, follow the steps below and cross-reference your results.
The first step you must take might seem obvious, but so you can rule it out as the cause of your issues ensure your AirPods are fully charged. To check the charge of your AirPods simply place your AirPods into their case with the lid open, then hold the case next to your iPhone. This displays a pop-up window that shows you the charge levels of both your AirPods and the charging case.
You can also check your AirPods battery status in the widget section by swiping to the right on your iPhone home screen. But first you’ll need to the batteries widget. Scroll down to the end and tap “Edit”, then add “Batteries”. This widget will show all your connected Apple devices to this iPhone.
2. Checking your Bluetooth status
After confirming your AirPods are fully charged, you’ll want to check to see if your Bluetooth is turned on for your iPhone as well. To check if your Bluetooth is turned navigate to the control center by swiping up on the phone.
The bottom right icon in the box on the top right corner should be blue if your Bluetooth is turned on. You may also want to try turning your Bluetooth off and on by simply tapping the Bluetooth button.
3. Check iPhone audio settings
Next, you’ll want to check to see if your AirPods are the selected audio device for the app you’re playing audio through. You can check which device your app is trying to play audio through in the lock screen.
Simply pressing the button next to the description of what is playing pulls up a small menu for selecting an audio device. If you’re trying to use your AirPods during a phone call, pressing the speaker button pulls up this menu as well.
4. Disconnect and reconnect your AirPods
Just like most technology, turning your AirPods off and on again could solve your issues. To disconnect your AirPods from any devices simply put them in their case and close the lid. After about 15 seconds, they will shut off.
After they shut off, open the lid back up and hold the button for setting up the AirPods on the back of the case until the light flashes amber then white. This resets your AirPods completely disconnecting them from your devices.
Now that your AirPods are completely disconnected, you can reconnect them. To reconnect them, simply place them next to your iPhone with your Bluetooth turned on. This causes a pop up on your iPhone with a button that says “Connect.” Press the “Connect” button and follow the set up instructions.
5. Turn off Automatic Ear Detection
The “Automatic Ear Detection” feature of the AirPods seem to cause issues with their connections if they’re not detecting that they are in your ear. This can cause them to not register as an audio device for your iPhone. Turning off the automatic ear detection determines if this feature is causing your issues.
To turn off the “Automatic Ear Detection” feature, navigate to the settings of your iPhone then select Bluetooth. Within this menu, you should see your AirPods as one of the devices. Press the “i” on the right side of the AirPods line then deselect the automatic ear detection feature.
6. Use only one AirPods
Sometimes the way the AirPods communicate with each other causes connection issues. So, sometimes using just one AirPod and leaving the other in the case solves the connection issues. While this might not be optimal, it at least allows you to use them until you find a more permanent solution.
To use just one of the AirPods simply leave one of them in the charging case instead of taking both of them out. This leaves just one of the AirPods to pair with your device.
You could also try turning of the microphone on just one of the AirPods. To turn off the microphone on just one of your AirPods, navigate to the settings of your iPhone then select Bluetooth. Within this menu press the “i” next to your AirPods and select “Microphone.” From here you can choose to only activate the microphone on one of your AirPods instead of both of them.
7. Clean your AirPods
Dirt and grime could cause interruptions in the Bluetooth of your AirPods. So, cleaning them could be the solution you need. To clean your AirPods, take a microfiber cloth and wipe down the entirety of the outside of them. Then use a toothbrush to clean the areas that go inside your ears.
8. Turn off Wi-Fi
Some people found that turning off their Wi-Fi resolved their AirPods connection issues. It’s still unclear why this helps, but some found this to be the solution that worked for their device.
You can easily turn off your Wi-Fi from the command centre. Simply swipe up on your screen then press the icon in the top right of the box in the top left. You can also turn off your Wi-Fi from the settings of your iPhone.
9. Unpair other Apple Devices connected to your iPhone
Other Apple devices could cause conflicts within your iPhone causing it to disconnect your AirPods. So, try unpairing any other Apple device connected to your iPhone.
You can unpair other devices by navigating to the setting app then selecting Bluetooth. From this menu, select the “i” next to any device you want to unpair and press “Forget this Device.”
It could also be any other bluetooth device connected to your iPhone, so you can try unpairing any other devices you have connected to your iPhone as well.
10. Check for Wi-Fi and Bluetooth interference
Finally, the problem could be from interference with your Bluetooth connection from an entirely separate device. There are a wide variety of devices that produce frequencies similar to the ones used by Bluetooth that can cause interference. If you find your AirPods only disconnect when they’re not in close proximity to your phone, this is most likely the issue.
The most common household items that can cause Bluetooth interference include:
Wireless video cameras
Your Wi-Fi could also cause interference with your Bluetooth connection. This is due to both Wi-Fi commonly using the 2.4 GHz frequency spectrum, the same one as Bluetooth. So, if you can, switch all of your devices over to a 5 GHz Wi-Fi connection common on most modern routers.
AirPods Keep Disconnecting from Mac
Many users have reported their AirPods keep disconnecting from Mac. Whether that happens when you’re listening to music or watching Netflix, the steps below will help you fix the issue.
Click “System Preferences” on your Mac, then “Sound”. A new tab will open, click “Output” and click on your AirPods’ name. Repeat these steps for the input tab.
If the problem persists, you may need to reset the Bluetooth in your Mac.
Go back to “System Preferences”, click on Bluetooth, then check off the box beside “Show Bluetooth in menu bar”. Next, press and hold down the “Shift” and “Option” keys, and click on the Bluetooth icon in the menu bar.
From the dropdown menu, click on “Debug”, then “Reset the Bluetooth module”. A popup window will appear asking you to confirm your action. Click on “Yes” to confirm. Keep in mind, this will erase all connected bluetooth devices to your Mac.
Finally restart your Mac and pair your AirPods.
If none of the above tips helped you fix your AirPods keep disconnecting issue, you may take them to your nearest Apple store. Before making a trip to the Apple store, it’s worth checking if your AirPods still have warranty.
In case your coverage already expired and the geeks weren’t helpful at all, there’re some amazing AirPods deals at Amazon you can grab right now.
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