iOS 27’s New Calling Feature Solves a Frustrating Problem Almost Everyone Has Experienced at the Worst Possible Time

Calling an airline or hotel and scrambling to find a confirmation number buried in your inbox is a familiar frustration. With iOS 27, your iPhone can now pull up that information automatically, right when you need it.

The feature, called Call Context, uses Apple Intelligence to find relevant details when you call a business. Instead of switching between the Phone and Mail apps, you’ll see a card with your confirmation number or reservation information directly on the call screen.

Here’s how it works. When you dial a business, your iPhone uses the phone number to identify who you’re calling, then searches Mail, Messages, Wallet, and Calendar for related information.

For example, if you’re calling an airline about an upcoming flight, Call Context can display your booking confirmation without you having to dig through old emails. It can also surface tickets and order details when you contact other businesses.

The information appears in a card on the call screen. Tapping it opens the relevant app, so you can see the original details without having to search for them yourself.

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What about your privacy?

Having Apple Intelligence search through your messages and emails naturally raises privacy questions, especially when personal information and travel reservations are involved.

Call Context uses the phone number you’re dialing to identify the business and find matching information across your apps. It doesn’t need to analyze what you’re saying during the conversation to determine which details might be useful.

Apple has designed Call Context as part of its broader Apple Intelligence system, which emphasizes on-device processing.

However, the company doesn’t provide a separate, explicit guarantee in its Call Context documentation that every part of the feature operates exclusively on your device.

You can also turn the feature off if you’d rather keep that information out of your calls.

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How to enable Call Context on your iPhone

Call Context is available with iOS 27 on Apple Intelligence-compatible iPhones, starting with the iPhone 15 Pro and iPhone 15 Pro Max. The iPhone 16 lineup and newer models are also supported.

To enable Call Context on your iPhone:

1. Open the Settings app.
2. Scroll down and tap Apps.
3. Select Phone.
4. Tap Apple Intelligence & Siri (or Siri, depending on your iOS version).
5. Turn on Show When Calling.

Once enabled, Call Context can automatically display relevant information when you call a supported business. You don’t need to search for a reservation or manually select which details should appear.

The feature also supports several languages beyond English, including French, German, Spanish, Japanese, and Korean. Availability varies by region, and Apple maintains a full list on its iOS 27 feature availability page.

Call Context joins Call Screening and Hold Assist, two features introduced with iOS 26 that help manage unwanted calls and long hold times.