Paramount Plus is a relative newcomer under its current name to the streaming sphere, though it has been under the CBS All Access moniker for some time.
While the app is compatible with many streaming devices, including Roku, users sometimes run into issues with it.
If you have encountered Paramount Plus not working on Roku issues, we are here to assist in troubleshooting and repairing the issue.
Why Is Paramount Plus Not Working on Roku?
Various factors can cause Paramount Plus to not work on Roku, including internet connectivity problems, temporary software glitches, or defective components on the device itself.
As there are many reasons behind such issues, pinpointing the exact cause may need personal troubleshooting, so follow these steps until you fix the problem.
1. Verify Your Internet Connection
When it comes to fixing issues with any streaming service, it is important to remember that they all require an internet connection.
Sometimes, all it takes is a weak internet signal to render the app unable to function. So, before you get into anything more complicated, ensure your internet connection is active and stable.
You can log on to the Roku Settings, access the Network tab, and verify the connection status. If you are connected, move on to the next troubleshooting step.
If you are not, disconnect your router or modem by unplugging it for about 15 to 30 seconds, then plug it back in.
2. Are Paramount Plus Servers Up?
Sometimes, nothing can be done from the user’s end because the problem resides with the Paramount servers.
When streaming services experience server issues, it often prevents users from connecting to them.
You can determine if this is the problem by visiting Paramount Plus’s official site or their social media to look for notifications. There isn’t much to do in this case but wait until they fix the problem.
3. Cache and Data Clearing
Most apps store cached data that will help them load fewer images, text, and protocols upon subsequent app connections to speed things up.
The downside of caching data is that if there is an issue, it can get saved off, too, and cause problems with the app.
Paramount Plus caches data to Roku, so a good method to resolve problems is to clear the cache and data on the device.
Here’s how:
- Go to the Settings menu.
- Select System.
- Then, select the Advanced System Settings tab from there.
- You will find a System Restart option, and an option to Clear Cache and Clear Data will be under it.
Not only will this clear the cache for Paramount Plus, but it will also do so for all Roku apps.
4. Reboot Your Roku
You can fix many issues by just restarting the Roku. The simplest way to do this is to unplug the Roku from its power source for about 15 to 20 seconds, plug it back in, and allow it to run its start-up actions.
This is especially handy if you are having trouble using multiple streaming apps. The reboot refreshes the device and allows users to overcome many small problems.
5. Reinstall the Paramount Plus App
If the above steps do not solve the problem, try uninstalling and reinstalling the Paramount Plus app on your Roku device.
To uninstall, go to the home screen, highlight the Paramount Plus app, press the * button on your remote, and then select the Remove Channel option.
Then, reinstall by navigating to the Roku Channel Store, searching for Paramount Plus, and adding it back to your Roku device.
Our guide on removing channels from Roku covers different ways to reinstall the Paramount Plus app. Check it out.
6. Verify Subscription
Another common issue that may cause Paramount Plus not to work on Roku is an expired subscription.
While these subscriptions often default to automatic renewals, the agreed-upon promotion may expire after a certain time.
Make sure that your subscription is active and up to date. You must renew your subscription to access Paramount Plus content if it has expired.
7. Reset Roku to Factory Settings
If the above troubleshooting steps didn’t work to get Paramount Plus back up and running (though we feel this is unlikely), try resetting your Roku device to its factory settings.
Remember that resetting your device will undo all your settings and erase all data (save the preinstalled apps) on the device.
So make sure to back up any important information and keep a list of all the apps you want back on there.
To reset your Roku device, go to Settings, System, and Advanced System Settings. From there, select Factory Reset, and then follow the on-screen instructions.
8. Contact Roku Support
Contact Roku Customer Support. If you’ve tried everything, including resetting your Roku, and still have issues, then you should contact Roku’s customer support because they can help you find a solution.
