Just when you’re ready to sit down and watch your favorite streaming app on Roku, you pick up the remote and push the volume button to get the most out of your watching experience, only to find that nothing happens.
While TV remotes also control the volume, most Roku users enjoy using the Roku remote as an all-in-one tool for navigating through their streaming services and enjoying their favorite shows and movies.
Of course, the remote’s volume not working can be frustrating. In this post, we will explore some of the possible causes of the Roku remote volume not working and how to fix them.
Why Is My Volume Button Not Working on My Roku Remote?
It is important to note that a number of factors can contribute to your Roku remote volume not working.
The following are some of the most common reasons why the Roku remote volume may not work for you and the troubleshooting tips you need to take to resolve the problem:
- Dead battery
- Interference from other electronics
- Bluetooth connectivity
- Audio settings
- Outdated Roku OS software
- Damaged remote
To identify the cause and find an effective solution, it is essential to troubleshoot the problem step-by-step.
The Batteries Are Dead
The most common reason why your Roku remote volume is not working is that the batteries in the remote are dead.
But first, you’ll need to check your Roku remote battery level.
If your Roku remote is running out of battery, you will need to replace the batteries to get the remote working again. This is the likeliest causes and also the easiest to remedy.
To replace the batteries, follow these steps:
- Remove the remote’s back cover.
- Take out the old batteries.
- Replace them with new ones.
Ensure that the newest set is inserted correctly with the contacts appended to the corresponding metal tabs inside the battery compartment.
Interference From Other Electronics
Another possible cause of the Roku remote volume not working is interference from nearby electronic devices.
If you have other electronic devices near your Roku or its remote, such as a cordless phone or a wireless router, the Roku remote may not work correctly due to the interference these entities create.
See if removing the devices or moving them to other positions helps to reduce interference.
The communication between your Roku device and its remote is based on Bluetooth connectivity.
However, if there’s a problem with this connection, you may begin to experience issues with the volume control, alongside other remote functionality. Resetting the remote may help in these situations.
Remove the remote’s batteries, then hold down the reset button located at the back of the remote for 5 seconds, and follow that with replacing the batteries. Then re-pair the remote with your Roku device.
For more detail instructions, check our guide on how to reset a Roku remote.
It is also possible that your Roku device is not correctly configured. One example of this type of misconfiguration is if the volume is muted or turned too far down.
You can check the device’s audio configuration by following these steps:
- Go to the Settings.
- Enter the Audio tab.
- Go to Volume Mode.
- Verify that the volume mode is not either set to Off or Night as this will cause the device’s volume to not work correctly.
Check for Firmware Updates
In some cases, firmware issues can cause the Roku remote volume not to work too. In such a case, you may need to update the firmware on your Roku device to resolve the problem.
To check for available updates for your Roku, follow these steps:
- Navigating to the Settings menu.
- Going to the System tab.
- Entering the System Update section to see if any updates are available.
- If there is an update displayed that is yet to be loaded and applied, download and install it to see if this resolves the issue.
Alternatively, you can also try power cycling your Roku, which will, upon restart, actually check for, automatically install, and implement any “latest and greatest” firmware updates that might be due for the Roku.
You can do this by simply unplugging the Roku unit for about 30 seconds, and plugging it back in.
Potentially Damaged Remote
Is your remote performing any of the intended Roku functions or is it entirely out of commission?
If it isn’t, then it is possible that it could be broken or damaged. Inspect the remote closely externally, looking for physical damage signs such as chips, missing components, or cracks.
If nothing is obvious externally, open the battery compartment and inspect it to make sure everything looks as you would expect in a working remote.
If you find the remote damaged, you will need to purchase a Roku remote replacement for it to work.
Wrap-Up: Roku Remote Volume Not Working
The volume not working on a Roku remote can be all kinds of frustrating, but it’s a problem that can be identified and, in most cases, solved with some easy troubleshooting.
If you follow the steps provided in this post, you should be able to identify the cause of the issue and find a solution that will quickly repair this nuisance of a problem.
If you’re still experiencing problems after trying these solutions, contact Roku customer support for further assistance.
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