Have you ever tried calling someone on your Android phone and received a “Mobile network not available” error message?
Many things can cause this error, which typically affects Samsung Galaxy phones, but also affects other Android devices.
It’s a frustrating situation, but it’s a fixable problem. And today in this troubleshooting guide, you’ll learn how to fix the “mobile network not available error” on your Android device.
What Does Mobile Network Not Available Mean on Phone?
A lack of reception in your area is usually what causes “cellular network not available” to appear on your screen. It simply means your phone can’t connect to a cellular data signal.
This issue could also happen because of the exhaustion or misplacement of your SIM card. Either way, we’ll sort this out. Read on to find out how.
How to Fix “Mobile Network Not Available”
If your Android phone shows the “Mobile network not available” error message, you need to insert the SIM card properly and restart your phone. This should get rid of the “Mobile network not available” error message.
If this didn’t do the trick, don’t panic, there are several other proven steps you can take to fix this issue. Follow every step below and I’m confident one of them will fix the “Mobile network not available” error.
And here are all the tips that will help you get your mobile network back.
Click the links above to jump to a specific section, or continue scrolling to learn how to fix “mobile network not available” on your Android phone.
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1. Move to a Different Area With Better Coverage
Before starting to troubleshoot or going into any in-depth fixing methods make sure your Android phone has a good signal reception.
You should note that any poor signal reception can cause your Android device to produce the “Mobile not available error“.
If after you go to another area with strong signal reception, the error stopped showing up, there you got it. You had a signal issue problem.
However, if the problem persists, you may not have a signal issue. But don’t worry, you’re getting there. You’re closer to having your phone making calls. Just keep reading.
2. Restart Your Phone
The next option is to restart your phone if moving to a different location doesn’t resolve the “Mobile network not available” problem.
These error messages can appear as a result of memory congestion brought on by background programs and temporary files. Restarting your phone helps remove all of this junk and put it in a brand-new state.
Hold the power button down for a few seconds until a popup screen appears. When prompted, choose the Restart button to reboot your phone.
3. Remove SIM Card and Place It Back
If for whatever reason you often remove your sim card, chances are you don’t properly put it back in place. And this is one of the reasons your phone cannot find a network.
To fix that, turn off your phone, remove the battery, then remove the SIM card. Wipe down the SIM card slot with a fine cloth to remove any dirt or small particles that might affect the phone’s SIM card sensor.
Wait at least five minutes before placing it back on your device. Your phone should be able to connect to a mobile network.
4. Toggle Airplane Mode On and Off
Toggle Airplane mode on then, turn it back off. When you put your phone on Airplane mode, you turn off all the Bluetooth, Wi-Fi, cellular, and data connections on your mobile device.
So by turning Airplane mode off, your phone will try to connect to the nearest cell tower. Hopefully, this fixes any network issues.
5. Turn Off Data Roaming
If you’ve been to a place without cellular coverage, your phone might automatically switch to roaming service depending on what plan you have with your carrier.
So, make sure you turn that off to avoid any conflict with your phone network connection. To do that, head to your phone Settings, and select Mobile Networks. Then, tap on Data roaming and switch the toggle off to disable the roaming service.
Once you’ve turned off data roaming on your phone, check if you still get the “Mobile network not available” error message.
6. Set Mobile Network to Automatic
If the above solution didn’t work, you need to play a little with your phone settings. You’ll need to set up your mobile network to Select automatically.
To switch your mobile network to automatic follow the steps below:
- Open the Settings app
- Select Wireless Networks
- Tap on More, then Mobile networks
- Then, select Network operators
- Set it to select automatically.
When you try to make a phone call, your device will automatically connect to its preferred network operator. After a few minutes, your device should be connected to its network. If the problem persists, try the next following steps
7. Troubleshoot Radio Signal Issues
Sometimes your smartphone radio signal may be turned off because of conflicts with the Wi-Fi connection.
We should note that apps downloaded from third-party Android app stores might be faulty and interfere with the radio signal on your phone. You may need to delete those apps before trying the steps below.
- Open your phone dialer and enter the following code: *#*#4636#*#*
- A testing menu will appear on the screen as soon as you type the last digit
- Tap on Phone information
- Select RUN PING TEST
- Tap on GSM Auto (PRL) from the drop-down list
- Select Turn off radio
- Restart your device
This method will reset your radio broadcast signal settings. Check to see if the problem has been resolved by making a phone call.
8. Update Firmware
Use a Wi-Fi connection to check if there’s any software update available for your device. Android phones are not the best when it comes to running the latest Android version.
Go to your phone Settings > About phone > Update Center > System update. Your phone will check for software updates, it should take less than a minute depending on your Wi-Fi connection.
If there’s an available software update for your phone, download and install it. This might fix the problem. In case there’s none, move on to the next step.
9. Reset Network settings
Resetting your device’s network settings will reset every network-related setting to the factory default. Most times, it can fix problems with surfing the internet and receiving calls or emails.
The following steps will show you how to reset your phone network settings:
- Open the Settings app
- Tap General Management
- Select Reset
- Tap Reset Network Settings
- Tap Reset Settings (You may have to enter your PIN, password, or pattern)
- Then, tap Reset Settings one more time to confirm
When your phone has restarted, check if the mobile network error message still appears.
10. Contact Your Network Provider
Before performing a factory reset, which is the final step, I recommend you contact your network provider. By doing this, you’ll have peace of mind and you’ll not have to worry about losing your data.
There may be a downtime in your area or your SIM card may be damaged, which your service provider can give you more details about. You can contact your network provider by visiting their website.
11. Restore Factory Settings
If none of the above methods couldn’t fix the mobile network error, try to factory reset your Android phone.
You should note it will erase all your data and downloaded apps on your phone, so we suggest you make a full backup of your data. Check our guide on how to back up an Android phone for step-by-step instructions.
- Go to your phone Settings
- Scroll down and select System
- Select Reset options
- Tap Erase all data (factory reset)
- You’ll be prompted with a warning message to make sure this is what you want
- Tap Erase all data and enter your password if you’ve set up one on your phone
Wait until your phone reboot, you will now set up your phone from scratch and should be back working fine.
Here’s how to set up your Android phone the right way after you’ve reset it to the factory settings.
Final Thoughts on Mobile Network Not Available
If your Android phone shows the “Mobile network not available” error message, there are several proven ways to fix it:
- Move to a location with better cell reception.
- Restart your phone.
- Remove your SIM card and place it back.
- Toggle Airplane Mode on and off.
- Turn off Roaming service.
- Set Mobile Network to Automatic.
- Troubleshoot Radio Signal Issues.
- Update Firmware.
- Reset Network settings.
- Contact your service provider.
- Restore Factory Settings.
If after trying all the above methods your phone still can’t connect to a mobile network, maybe it’s time to buy a new phone.
Before making any buying decision, check our smartphone buying guide to get the best value for your money.
Let us know in the comment section below if this guide helped you fix the “Mobile network not available” error on your Android phone.