Before starting to troubleshoot or going into any in-depth fixing methods make sure your Android phone has a good signal reception.
You should note that any poor signal reception can cause your Android device to produce the “Mobile not Available Error“.
If after you go to another area with strong signal reception, the error stopped showing up, there you got it. You had a signal issue problem.
However, if the problem persists, you may not have a signal issue. But don’t worry, you’re getting there. You’re closer to having your phone making calls. Just keep reading.
2. Check your SIM Card
If for whatever reason you often remove your sim card, chances are you don’t properly put it back in place. And this is one of the reasons your phone cannot find a network.
To fix that, turn off your phone, remove the battery, then remove the SIM card. Wipe down the SIM card slot with a fine cloth to remove any dirt or small particles that might affect the phone’s SIM card sensor.
Wait at least five minutes before placing it back on your device. Your phone should be able to connect to a mobile network.
3. Check Airplane Mode
Toggle Airplane mode on then, turn it back off. When you put your phone on Airplane mode, you turn off all the Bluetooth, Wi-Fi, cellular, and data connections on your mobile device. So by turning Airplane mode off, your phone will try to connect to the nearest cell tower.
4. Check Roaming Service
If you’ve been to a place without cellular coverage, your phone might automatically switch to roaming service depending on what plan you have with your carrier.
So, make sure you turn that off to avoid any conflict with your phone network connection. To do that, head to your phone Settings, select Mobile Networks. Then, tap on Data roaming and switch the toggle off to disable the roaming service.
5. Select your Mobile Network Automatically
If the above solution didn’t work, you need to play a little with your phone settings. You’ll need to set up your mobile network to Select automatically.
Go to Settings
Select Wireless Networks
Tap on More, then Mobile networks
Then, select Network operators
Set it to select automatically.
When you try to make a phone call, your device will automatically connect to its preferred network operator. After a few minutes, your device should be connected to its network. If the problem persists, try the next following steps
6. Troubleshoot Radio Signal Issues
Sometimes your smartphone radio signal may be turned off because of conflicts with the Wi-Fi connection.
We should note that apps downloaded from third-party Android app stores might be faulty and interfere with the radio signal on your phone. You may need to delete those apps before trying the steps below.
Open your phone dialer and enter the following code: *#*#4636#*#*
A testing menu will appear on the screen as soon as you type the last digit
Tap on Phone information
Select RUN PING TEST
Tap on GSM Auto (PRL) from the drop-down list
Select Turn off radio
Restart your device
This method will reset your radio broadcast signal settings. Check to see if the problem has been resolved by making a phone call.
7. Update Firmware
Use a Wi-Fi connection to check if there’s any software update available for your device. We all know when it comes to running the last OS version, Android phones are definitely not the best at it.
Go to your phone Settings > About phone > Update Center > System update. Your phone will check for software updates, it should take less than a minute depending on your Wi-Fi connection.
If there’s an available software update for your phone, download and install it. This might fix the problem. In case there’s none, move on to the next step.
8. Reset Network settings
Resetting your device’s network settings will reset every network-related setting to the factory default. Most times, it can fix problems with surfing the internet, receiving calls or emails.
Open the Settings app
Tap General Management
Tap Reset Network Settings
Tap Reset Settings (You may have to enter your PIN, password or pattern)
Then, tap Reset Settings one more time to confirm
9. Restore Factory Settings
If none of the above methods couldn’t fix the mobile network error, try to factory reset your Android phone. Y
ou should note it will erase all your data and downloaded apps on your phone, so we suggest you make a full backup of your data. Check our guide on how to back up an Android phone for step-by-step instructions.
Go to your phone Settings
Scroll down and select Backup & reset
Select Factory data reset
You’ll be prompted a warning message to make sure this is what you want
Tap on Reset phone and enter your password if you’ve set up one on your phone
Wait until your phone reboot, you will now set up your phone from scratch and should be back working fine.
If after trying all the above methods your phone still can’t connect to a mobile network, maybe it’s time to buy a new phone. Before making any buying decision, check our smartphone buying guide to get the best value for your money.
If this guide helped you fix the “Mobile not Available” error on your Android phone, please recommend and/or share it so your friends can benefit from it too.