Unfortunately, IMS Service Has Stopped (Try THIS Fix First!)

Keep getting the “unfortunately, IMS Service has stopped” message on your Android device? It can be quite annoying to get this message every time you want to make a phone call or send a text message.

Many Android users have encountered this problem, so you’re not alone. This article will explain why this happens and walks you through several troubleshooting steps to fix this issue. Let’s get into it.

What Is The IMS Service?

IMS stands for IP Multimedia Subsystem. IP means Internet Protocol. The IMS service comes pre-installed on your Android device and helps it connect to and communicate with your service provider.

It allows phone calls, text messages, and multimedia messages to be carried through the right IP network system. It automatically connects its service to your service provider.

Rest assured, the IMS Service is not a virus. So you don’t need to worry about your phone being hacked if you get this message.

Why Has IMS Service Stopped?

There are several reasons why you get the “unfortunately, IMS Service has stopped” error on Android. Most of the time, the problem stems from a corrupt Message app cache. Caches are little bits of data that help your phone load apps faster. A corrupt cache can stop an application from working properly.

Other causes of the “IMS Service Has Stopped” error include:

  • Third-party app interference
  • Out-of-date software
  • Out-of-date Message application
  • Message app configuration
  • Software glitches

How to Fix “IMS Service Has Stopped” Error

If you get the Unfortunately, IMS Service has stopped” error message, you need to disable the Rich communication services (RCS) on your phone. Open the Messages app > Settings > Chat features > Uncheck Enable chat features

If that didn’t solve the problem, don’t worry! We’ve got more tips for you to try to fix the “IMS Service Has Stopped” error message on your Android phone.

Restart Your Device

Sometimes, this error might come from a system glitch. Restarting your phone will clear the ram and all processes running on the phone. This gives your device a fresh start and can help to clear bugs.

To restart your Android Device, please follow these steps:

  • Long-press the ON/OFF button on the side of your device until you get a prompt like the one below.
restart Android phone
Restart Your Device. Screenshot: Chizara Ibeakanma/Gotechtor
  • Click on Restart to power off and then power on the device.

Note: The interface you get may differ from the image above if you have a different Android brand. The buttons will still be the same.

Reset Configuration Messages

Resetting configuration messages can put an end to the “unfortunately, IMS Service has stopped” prompt. To reset configuration messages, follow these steps:

  • Open the Messages app.
  • Click on the menu button (three dots).
Menu button in Android messages app
Menu Button in Messages App. Screenshot: Chizara Ibeakanma/Gotechtor
  • Select “Configuration Messages“.
Choose configuration messages in the menu dropdown
Configuration Messages. Screenshot: Chizara Ibeakanma/Gotechtor

A list of the configuration messages will appear.

Configuration messages
Configuration Messages List. Screenshot: Chizara Ibeakanma/Gotechtor
  • Click on Select All and then Delete.
Deleting configuration messages
Delete Configuration Messages. Screenshot: Chizara Ibeakanma/Gotechtor
  • Delete the configuration messages.

Your IMS service should work now and you would be able to make calls and send text messages.

Delete All Text Messages

If there are too many messages on your device, the IMS Service might stop functioning properly.

Deleting these text messages might help. Remember to back up important text messages before deleting them all.

To delete your text messages, follow these steps:

  • Open the Messages app.
  • Press and hold on to one message.
Press and hold to one message
Press and Hold to a Message. Screenshot: Chizara Ibeakanma/Gotechtor
  • Tick the Click All button and click on the Delete button.
Select and delete all messages
Delete All Messages.Screenshot: Chizara Ibeakanma/Gotechtor

Restart your device. The IMS Service will work fine now and there will be no pop-ups.

Clear Cache and Data of Messages App

Clearing the app cache can help to free up space on your Android phone and solve glitches and bugs.

Clear the cache and data of the Messages app to solve the “unfortunately, IMS service has stopped”. Follow these easy steps to do so:

  • Go to Settings and then click on Apps
Apps in android settings
Settings on Android Device. Screenshot: Chizara Ibeakanma/Gotechtor
  • In the apps list, look for the Messages app.
Messages app in the apps list
Messages in Apps List. Screenshot: Chizara Ibeakanma/Gotechtor
  • Go to its Storage.
Storage in Messsages
Storage. Screenshot: Chizara Ibeakanma/Gotechtor
  • Click on Clear Cache and Clear Data.
Clear cache and dats of messages app
Clear Cache and Data. Screenshot: Chizara Ibeakanma/Gotechtor

Restart your device and try making a call. The IMS error will be fixed.

Clear Cache of IMS Service

The cache of the IMS Service might be corrupt and so, it needs to be cleared. To clear the IMS Service cache, follow these easy steps:

  • Go to Settings and click on Apps.
  • Click on the menu button in the apps list and select “Show System Apps“.
Show system apps in the apps list
Show System Apps. Screenshot: Chizara Ibeakanma/Gotechtor
  • Now, search for IMS Service in the Apps list.
IMS Service in the apps list
IMS Service in Apps List. Screenshot: Chizara Ibeakanma/Gotechtor
  • Open its Storage and clear the IMS Service cache.
clear cache of IMS service
Clear IMS Service Cache. Screenshot: Chizara Ibeakanma/Gotechtor
  • Restart your Device.

Try to send a message or place a call. The error will no longer be there.

Check for Third-Party Apps Interference

Third-party apps are applications created by people or organizations other than your device manufacturer. Sometimes, these apps aren’t compatible with your device and can cause problems.

To check for third-party interference, run your Android device in Safe Mode. Safe Mode disables all third-party applications.

When your phone is in Safe Mode, you will only be able to access apps created by your manufacturer. All other apps will be greyed out.

To run your device in Safe Mode, follow these steps:

  • Press and hold the ON/OFF button on the side of your Android device.
  • When the menu pops up, long-press the Power Off button.
Press and hold the power off button
Long-press the Power Off Button. Screenshot: Chizara Ibeakanma/Gotechtor
  • Click on Safe Mode and wait for your device to restart.
Android Safe Mode
Safe Mode. Screenshot: Chizara Ibeakanma/Gotechtor

When your phone comes up, it will only have the manufacturer’s apps on it. All third-party apps will be greyed out. There will also be a grey box with “Safe Mode” written in it at the bottom of the screen.

Apps greyed out in Safe Mode
Android Device in Safe Mode. Screenshot: Chizara Ibeakanma/Gotechtor

Now, try sending a message or making a phone call. If the “unfortunately, IMS service has stopped” prompt doesn’t come up, the problem is from your third-party apps.

Now that you have found the issue, you just have to uninstall the third-party apps manually, one after the other.

Restart your device after every app uninstalls and check to see if you fixed the problem by removing that app.

Uninstalling an app is pretty simple. Follow these steps to uninstall your third-party apps:

  • Go to your apps list and long-press the app of your choice. In the options there, click on Uninstall.
Uninstall an app on Android
Click Uninstall. Screenshot: Chizara Ibeakanma/Gotechtor
  • Confirm that you want to uninstall the app by clicking OK.
Click OK to uninstall this app
Click OK. Screenshot: Chizara Ibeakanma/Gotechtor

If the problem persists, uninstall another app, restart and check. Soon, the error will be gone.

Update Your Android Device

An out-of-date Android version can cause problems for your phone and its apps. Updating your OS regularly allows your Android device to work optimally and gets rid of bugs.

To update your Operating System, follow these steps:

  • Go to Settings and select Software Update.
Software update in Android settings
Click on Software Update. Screenshot: Chizara Ibeakanma/Gotechtor
  • If there is an update available, click on Download and Install.
Download and install Android updates
Download Software Updates. Screenshot: Chizara Ibeakanma/Gotechtor
  • Click on Download to start the software update.
Download Android updates
Click Download. Screenshot: Chizara Ibeakanma/Gotechtor

Wait for the OS to install. After updating and installing, you try to send messages or make a call. The error will be fixed.

Update All Apps

If your apps are out-of-date, they can clash with the software and other services running on your device.

Follow these steps to update your apps:

  • Open the Google Play Store app and click on your account icon at the top right.
Google Account profile icon
Google Account Icon. Screenshot: Chizara Ibeakanma/Gotechtor
  • Now, click on Manage Apps and Device.
Manage Apps and devices on Android
Manage Apps and Device in Google Play Store. Screenshot: Chizara Ibeakanma/Gotechtor
  • If there, are updates available, you will see “Updates Available”.
  • Select Update All.
Update all apps on Android
Click on Update All. Screenshot: Chizara Ibeakanma/Gotechtor

Restart your device and the “unfortunately, IMS Service has stopped” error will be gone.

Factory Reset Your Device

A factory reset should always be the last resort, but if all fails, this might be your only option. Back up all your important data and files in a cloud storage service of your choice, as a factory reset will clear all your data.

Before you reset your phone, here’s a step-by-step guide on how to safely back up your Android phone.

To factory reset your phone, follow these simple steps:

  • Open Settings and go to General Management.
General Management in Android Settings
General Management Tab in Android Settings. Screenshot: Chizara Ibeakanma/Gotechtor
  • Click on Reset.
Reset option in Android general management
Reset Tab in General Management. Screenshot: Chizara Ibeakanma/Gotechtor
  • Choose Factory Data Reset. It will wipe out your phone and erase all of your data.
Android Factory Data Reset
Factory Data Reset Tab. Screenshot: Chizara Ibeakanma/Gotechtor
  • Click on the Reset button to completely reset your phone to the factory settings.
Reset Android phone
Reset Button. Screenshot: Chizara Ibeakanma/Gotechtor

After resetting your device, the “unfortunately, IMS Service has stopped” problem should be gone for good.

Final Thoughts on Unfortunately IMS Service Has Stopped

It’s frustrating when you get the “Unfortunately IMS Service Has Stopped” error message on your phone, but you can get rid of it by trying the following fixes: 

  • Restart Your Device
  • Reset Configuration Messages
  • Delete All Text Messages
  • Clear Cache and Data of Messages App
  • Clear Cache of IMS Service
  • Check for Third-Party Interference
  • Update Your Android Device
  • Update All Apps
  • Factory Reset Your Device

The easiest way to get rid of the “Unfortunately IMS Service Has Stopped” is to deactivate the Rich communication services (RCS) on your phone.

If you have any other ideas or suggestions, we encourage you to suggest them in the comments below.

Chizara is a technical writer who loves learning new things and sharing her knowledge with people in simple, clear terms. She's currently learning about the Extended Reality space and the Metaverse.

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