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Is your visual voicemail not working on your Android device? Having trouble accessing your Android phone’s visual voicemail? Or maybe you are not getting notifications at all. Don’t worry, there are a couple of ways that you can fix this issue.

In this article, we will discuss what visual voicemail is, the causes of visual voicemail not working, and how to fix this problem. Stay with us!

What Is Visual Voicemail?

Voicemail is a voice message that you get from a caller when you’re absent or on the line with someone else.

The visual voicemail app finds all the voicemails on a user’s phone and lists them out in an interface.

Before visual voicemail, people used to call their inboxes and then listen to their voicemails in the order that they received them. There was no option to choose which voicemails to listen to or skip.

They had to listen to spoken instructions to tell them what numbers to press on their keypads to navigate through, delete, or replay a voicemail. It was a slow process and generally, a bad user experience.

Now, visual voicemail apps compile all voicemails on a person’s number into one list. The users can then scroll through the list and pick whichever voice mail they would like to listen to.

Features like transcription can convert voicemails into text messages. This enables users to read through their voicemails instead of listening. Much better, don’t you think?

Visual voicemail has increased the productivity of many people and businesses. You save a lot of time when you can listen to your voicemails in any order.

See also: How to Delete Voicemail on Android (4 EASY Ways!)

Why Is My Visual Voicemail Not Working?

One of the main reasons why the visual voicemail app is not working on your Android phone is when you prevent it from using background data.

That is not all. Other reasons why your visual voicemail is not working include:

  • Visual voicemail is not enabled on your mobile carrier.
  • Mobile data on your device is off.
  • The visual voice mail app needs an update.
  • The user is in an area with a bad cellular connection.
  • The visual voicemail app is corrupt.
  • Network issues

Proven Fixes to Android Visual Voicemail Not Working Issue

Below, you’ll find all the fixes for when the Visual Voicemail is Not Working on your Android phone. Try these fixes in order until you find the one that helps you get your visual voicemail working.

Turn On Mobile Data

The visual voicemail app might not work well if your device’s mobile data isn’t turned on. Turning on mobile data is very easy.

  • Scroll down from the top of your screen.
  • Click on the mobile data button in the options to turn on your mobile data.
  • Also, turn on the Wi-Fi button if you would rather connect to Wi-Fi.
Mobile data and wifi buttons in android
Mobile Data and Wi-Fi Buttons. Screenshot: Chizara Ibeakanma/Gotechtor

Your visual voicemail app should work now. If it isn’t working still, please try the other fixes below.

Restart Your Device

This is usually one of the first steps to take when encountering an issue on your device. It clears your RAM and fixes temporary issues that may be causing the error.

To restart your Android Device, please follow these steps:

  • Long-press the ON/OFF button on the side of your device until you get a prompt like the one below.
restart Android phone
Restart Your Android Device. Screenshot: Chizara Ibeakanma/Gotechtor
  • Click on Restart to power off and power on the device.

Note: The interface you get may differ from the image above if you have a different Android brand. The buttons will still be the same.

Check your visual voicemail. It should work right now. If you still have the same problem, check out the fixes below. They are bound to work.

Allow Visual Voicemail Background Data Usage

To allow background data usage for the visual voicemail apps, follow these simple steps:

  • Open Settings on your android device and click on the Apps panel.
Apps list in Android device
Android Apps List. Screenshot: Chizara Ibeakanma/Gotechtor
  • Search for the Visual Voicemail app in the list provided.
Visual voicemail in the Android apps list
Visual Voicemail in the Android Apps List. Screenshot: Chizara Ibeakanma/Gotechtor
  • Click on Mobile Data.
Mobile Data tab in Visual Voicemail app Android
Mobile Data option. Screenshot: Chizara Ibeakanma/Gotechtor
  • Put on the Background Data Usage and Data Saver permission switches.
Data permissions for visual voicemail on Android
Allow Data Permissions. Screenshot: Chizara Ibeakanma/Gotechtor

Test the Visual Voicemail app. Everything should work fine now.

Clear Visual Voicemail Cache

The “Visual voicemail not working” error could originate from low memory space. Clearing unused app cache and junk files can free up space on your Android device. It also deletes the temporary files of the app and can clear away errors.

To clear the visual voicemail app cache, follow these steps:

  • Open Settings on your android device and click on the Apps panel.
Apps in Android Settings
Android Apps List. Screenshot: Chizara Ibeakanma/Gotechtor
  • Select the visual voicemail app in the apps list and click on Storage.
Storage tab of the visual voicemail app
Storage Tab of Visual Voicemail App. Screenshot: Chizara Ibeakanma/Gotechtor
  • Click on Clear Cache.
Clear Cache of the Visual Voicemail App.
Clear Cache of the Visual Voicemail App. Screenshot: Chizara Ibeakanma/Gotechtor

You have now cleared the visual voicemail cache. If this fix still doesn’t work, try to reset the app. We’ll talk about that in the fix below.

Reset the Visual Voicemail App

Resetting the visual voicemail app will not delete your voicemails. It will only reset the app and clear all app data from it.

To reset the app, follow these straightforward steps:

  • Go to Settings and find the visual voicemail app in the apps list. Click on it.
  • When the App Info opens, click on Force Stop and confirm the action if you get a pop-up.
App information of the visual voicemail application
Visual Voicemail App Info. Screenshot: Chizara Ibeakanma/Gotechtor

After force-stopping the app, you now have to clear its data.

  • Go back to the App Info and click on Storage.
Visual Voicemail App Info.
Visual Voicemail App Info. Screenshot: Chizara Ibeakanma/Gotechtor
  • Now, click on the Clear Data button to completely reset the app.
Clear the data of the visual voicemail app
Clear Visual Voicemail Data. Screenshot: Chizara Ibeakanma/Gotechtor

Now, open your voicemail app and follow the instructions that are on the screen. Test it out to make sure the problem is gone.

Reset Network Settings

If the network connectivity of your visual voice mail app is corrupt, you will have to reset your network. Resetting your network does not clear your data. It only resets your wifi and internet settings to their default mode.

Follow these steps to reset your network settings:

  • Go to Settings and click on General Management.
General management tab in android settings
General Management in Android Settings. Screenshot: Chizara Ibeakanma/Gotechtor
  • Click on the Reset panel.
Reset Panel in General Management.
Reset Panel in General Management. Screenshot: Chizara Ibeakanma/Gotechtor
  • Select Reset Network Settings.
Reset your Network settings
Reset Network Settings. Screenshot: Chizara Ibeakanma/Gotechtor
  • Click on the Reset button to completely reset your device’s network settings.
Click on the reset button
Click on the Reset Button. Screenshot: Chizara Ibeakanma/Gotechtor

Disable Call Forwarding

You might still be facing this issue if you have call forwarding enabled on your device. Call forwarding causes your calls to get forwarded before they reach voicemail. This is why you do not see or receive your voicemails.

To disable call forwarding on your number, open your Phone app and dial *73 or *920.

Voicemails will now go straight to your number.

Update Visual Voicemail App

It is good practice to update your apps on a regular basis. Out-of-date apps might be incompatible with your device and begin to malfunction. If your visual voicemail app is out-of-date, updating it can fix the error.

Updating your visual voicemail app is easy. Follow these steps to do so:

  • Open the Google Play Store app and click on your account icon at the top right.
  • Click on Manage Apps and Device.
Manage Apps and Device panel in Google Play Store.
Manage Apps and Device in Google Play Store. Screenshot: Chizara Ibeakanma/Gotechtor
  • Click on Updates Available to check for available updates.
Check for updates in Google Play Store
Check for Updates. Screenshot: Chizara Ibeakanma/Gotechtor
  • If the visual voicemail app needs updates, Click on Update.

If there are no updates available, please skip to the next fix.

Uninstall and Reinstall the Visual Voicemail App

You might have a corrupted visual voicemail app. Solve that by uninstalling and reinstalling the app.

Follow these steps:

  • Uninstall the app.
  • Go to Google Play Store
  • Search for the app and download it again.

Follow the instructions given to you to set up your visual voicemail app.

Update Your Operating System

Having an out-of-date Android version poses problems for your phone and its apps. Updating your OS regularly allows your Android device to work optimally.

To update your Operating System, follow these steps:

  • Go to Settings and select Software Update.
Software update tab in android settings
Click on Software Update. Screenshot: Chizara Ibeakanma/Gotechtor
  • If there is an update available, click on Download and Install.
download and install software updates on android operating systems
Download Software Updates. Screenshot: Chizara Ibeakanma/Gotechtor
  • Click on Download to start the software update.
Download button to start software update on Android operating system
Click Download. Screenshot: Chizara Ibeakanma/Gotechtor

Wait for the OS to install. After updating and installing, you can try the visual voicemail app. It should work fine.

Final Thoughts on Visual Voicemail Not Working on Android

As you can see, you can easily troubleshoot your visual voicemail problem in the comfort of your home with just a few steps.

We hope one of these fixes worked for your Android device and you are now able to listen to your voicemails without hitches.

Did you manage to get your visual voicemail back up? Did you find other ways to troubleshoot this issue? Leave us a comment down below.

Photo of author
Chizara is a technical writer who loves learning new things and sharing her knowledge with people in simple, clear terms. As part of her coursework, she is learning about Extended Reality and the Metaverse. She currently serves as a writer at Gotechtor covering all things Android.

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